Campus IT Support Specialist

Universityofnotredame; Notre Dame (IN); On-site; USD 23,000 - 26,000; Part time

Job summary

The University of Notre Dame is seeking an IT Support Assistant for the on-campus Service Desk. You will configure and deploy computers, monitor security, respond to technical issues, and support faculty in classrooms as part of a large team of assistants.

You should be curious, mission oriented, and driven to learn and grow while delivering outstanding service to end-users across the campus. This position is on-campus with shifts between 7:30 a.m. and 8:00 p.m., averaging 16–18 hours per week.

Qualifications

• Ability to work and learn independently.
• Collaborate and problem-solve independently and with a team.
• Good communication skills, written and verbal.
• Customer service experience and a mindset to provide outstanding service.

Responsibilities

• Scheduling and meeting with end-users who have technical needs.
• Configuring computers with software, printers, and other specifications for users.
• Supporting our faculty within the classroom environment for their technical challenges.
• Helping to maintain an up-to-date inventory of computer systems.
• Documenting the intake and return of computers.
• Extending fundamental troubleshooting and assistance for technical questions as appropriate.
• Escalating challenges to higher tiers of support when necessary.
• Skillfully updating ServiceNow records.
• Participating in self-led professional development.

Skills

Curious

Mission oriented

Inspired

Job description

The University of Notre Dame is seeking an IT Support Assistant for the on-campus Service Desk. You will configure and deploy computers, monitor security, respond to technical issues, and support faculty in classrooms as part of a large team of assistants.

You should be curious, mission oriented, and driven to learn and grow while delivering outstanding service to end-users across the campus. This position is on-campus with shifts between 7:30 a.m. and 8:00 p.m., averaging 16–18 hours per week.