Campus IT Help Desk Technician (Part‑Time)

University of Denver; Denver (CO); On-site; USD 2,755,000 - 3,168,000; Part time

Job summary

The University of Denver is seeking a part‑time Help Center Support Specialist to provide in‑person technical support at the IT Help Center front desk. You will troubleshoot devices, assist with onboarding and imaging, and work with campus teams to resolve issues.

Ideal candidates have strong customer service skills, experience with Windows and macOS, and a proactive, patient approach to problem solving. The role is non‑benefited and capped at 1,000 hours per year.

Qualifications

• High school diploma or GED required.
• Experience in customer service, help desk, or technical support roles.
• Strong interpersonal and communication skills.
• Comfort working with Windows and macOS devices.
• Reliable, adaptable, and detail‑oriented.

Responsibilities

• Provide in-person technical support to students, faculty, and staff at the IT Help Center front desk.
• Document tasks, resolutions, and updates in ServiceNow and assist with documenting support procedures.
• Troubleshoot and resolve common device issues including hardware, software, and login problems.
• Collaborate with Help Center and IT Customer Services team members to elevate or resolve complex issues.
• Issue and help onboard faculty and staff with new computers, including setup and orientation.
• Image and configure Macs and PCs for deployment using university tools and standards.

Skills

Customer service

Help desk

Technical support

Windows

macOS

Communication

Teamwork

Education

High school diploma or GED

Associate’s degree or equivalent work experience

Tools

ServiceNow

Job description

The University of Denver is seeking a part‑time Help Center Support Specialist to provide in‑person technical support at the IT Help Center front desk. You will troubleshoot devices, assist with onboarding and imaging, and work with campus teams to resolve issues.

Ideal candidates have strong customer service skills, experience with Windows and macOS, and a proactive, patient approach to problem solving. The role is non‑benefited and capped at 1,000 hours per year.