Campus IT Support Analyst — Service Desk & Solutions

South Dakota Board of Regents; Vermillion (SD); On-site; USD 45,000 - 65,000; Full time

Job summary

The University of South Dakota is seeking an energetic Support Services Analyst to join the Information Technology Services team at the USD Vermillion campus. You will provide customer support via phone, remote, and onsite, and collaborate with ITS to resolve issues and maintain service quality.

Responsibilities include handling tickets, assisting with campus IT projects, and supporting ID card and campus event technology needs.

Qualifications

• Excellent written and verbal communication skills.
• Excellent customer service with demonstrated results.
• Technical background and ability to explain technical concepts to non-technical users.
• Experience with Windows, Apple devices and Microsoft Office applications.

Responsibilities

• Provide user support for IT services to faculty, staff, and students on-site, remote, and via phone.
• Follow established service levels and document issues using KCS processes.
• Prioritize and resolve tickets; participate in service improvement activities.
• Assist with USD Coyote ID card processes and campus event technology support.
• Collaborate with ITS staff to install, troubleshoot, and upgrade hardware and software.

Skills

Excellent written and verbal comunicat

Excellent customer service

Technical background

Windows & Apple software experience

Tools

Windows

Apple devices

Microsoft Office

Job description

The University of South Dakota is seeking an energetic Support Services Analyst to join the Information Technology Services team at the USD Vermillion campus. You will provide customer support via phone, remote, and onsite, and collaborate with ITS to resolve issues and maintain service quality.

Responsibilities include handling tickets, assisting with campus IT projects, and supporting ID card and campus event technology needs.