Campus IT Support Specialist

Stetson-University; DeLand (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Stetson University is seeking a Technology Resource Specialist to be the first point of contact for technology support across campus. You will troubleshoot hardware, software, classroom technology, and account access while delivering exceptional customer service.

The role supports faculty, staff, and students under the ITS team, documenting requests and collaborating with colleagues to ensure timely resolution and reliable technology services that advance the university's mission.

Qualifications

• Strong customer service and interpersonal skills.
• Proficient in Windows and macOS desktop environments.

Responsibilities

• Provide professional customer service and timely resolution of hardware and software issues for faculty, staff, and students.

Skills

Customer service

Verbal communication

Troubleshooting

Adaptability

Windows & macOS

Multitasking

Collaboration

Education

Bachelor's degree in CS/IT/Info Systems

Tools

Printers & docking stations

Job description

Stetson University is seeking a Technology Resource Specialist to be the first point of contact for technology support across campus. You will troubleshoot hardware, software, classroom technology, and account access while delivering exceptional customer service.

The role supports faculty, staff, and students under the ITS team, documenting requests and collaborating with colleagues to ensure timely resolution and reliable technology services that advance the university's mission.