Campus IT Service Desk Specialist

The University of Tampa; Tampa (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free Tuition

Paid leave

Wellness programs

Health benefits

Parking on campus

Campus amenities

Job summary

The University of Tampa is seeking a skilled Service Desk professional to provide customer-focused IT support for campus users. You will handle incident logging, ticket routing, and first-level diagnostics for end-user devices and applications on Windows and macOS platforms.

Responsibilities include diagnosing issues, guiding users, and coordinating with IT teams. The role requires strong communication, teamwork, and a willingness to learn university systems like Workday and Microsoft 365.

Qualifications

• Proven customer service experience in a help desk or service desk role.
• Experience troubleshooting hardware, software, and network issues.
• Familiarity with Microsoft 365, Azure, and Active Directory.
• Strong communication and documentation skills."
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Respond to requests for technical assistance in person, by phone, and electronically.
• Provide user support for University applications, platforms, and devices.
• Log and route service requests, incidents, and resolutions in the ticketing system.
• Advise users on next steps and maintain clear communication throughout resolution.
• Diagnose and resolve hardware, software, and account issues.

Skills

Customer service

End-user support

Troubleshooting

Communication skills

Microsoft Office

Workday

Education

Bachelor's degree preferred

High school diploma or equivalent

Tools

Active Directory

Intune

Microsoft 365

Azure

Exchange

BitLocker

LAPS

Job description

The University of Tampa is seeking a skilled Service Desk professional to provide customer-focused IT support for campus users. You will handle incident logging, ticket routing, and first-level diagnostics for end-user devices and applications on Windows and macOS platforms.

Responsibilities include diagnosing issues, guiding users, and coordinating with IT teams. The role requires strong communication, teamwork, and a willingness to learn university systems like Workday and Microsoft 365.