Campus IT Support Specialist: AV, Windows & Mac Expert

Socket.dev; St. Louis (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

Collegis Education is seeking an on-site IT Support Specialist at Missouri Baptist University to provide hands-on technology support for students, faculty, and staff, including end-user support, AV services, and networking troubleshooting.

The role emphasizes professional communication, documentation, and adherence to security policies, with after-hours availability and potential travel to remote sites as needed.

Qualifications

• Two-year degree or higher preferred, or equivalent work experience.
• Minimum 2 years’ experience supporting Windows and Mac operating systems in a corporate or campus environment.
• Thorough knowledge of Windows desktop operating systems and basic office applications.
• Experience administering user and group objects in Active Directory.
• Experience administering Office 365/Exchange mailboxes.
• Experience with desktop imaging tools (SCCM/WinPE preferred).
• Ability to provide after-hours support.
• Strong interpersonal and communication skills.
• Attention to detail, with a focus on process adherence and organizational skills.
• Strong analytical and problem-solving skills.
• Self-starter with the ability to work independently as well as within a team environment.
• Periodic travel may be required to remote sites for on-site support.

Responsibilities

• Maintain and support a mixed PC and Mac environment.
• Diagnose and repair telecom and networking infrastructure, partnering with the Network team.
• Develop SOPs, FAQs, and maintain knowledgebase content.
• Support user accounts within Windows Active Directory, Microsoft 365, and Microsoft Exchange.
• Maintain real-time inventory controls of assets, including procurement, deployment, and decommissioning of equipment.
• Participate in departmental and client meetings.
• Be available for outages and urgent needs, including after-hours support.
• Enforce information security policies and report security-related issues.
• Assist other ITSS teams on additional duties as assigned.
• Act as campus AV resource for setups and troubleshooting.

Skills

Windows support

Mac support

Active Directory

Office 365/Exchange

SCCM

After-hours support

Communication

Troubleshooting

AV support

Networking basics

Education

Two-year degree

CompTIA A+

Microsoft certs

Tools

SCCM

PowerShell

Microsoft Teams

Cisco Call Manager

Job description

Collegis Education is seeking an on-site IT Support Specialist at Missouri Baptist University to provide hands-on technology support for students, faculty, and staff, including end-user support, AV services, and networking troubleshooting.

The role emphasizes professional communication, documentation, and adherence to security policies, with after-hours availability and potential travel to remote sites as needed.