System Support Analyst-Entry Level

University of Missouri, St. Louis; Clayton (MO); On-site; USD 21,000 - 29,000; Full time

Job summary

University of Missouri, St. Louis is seeking an entry-level System Support Analyst within Information Technology Services. The role involves answering technology inquiries, configuring desktops, and helping users connect to campus networks. You will also relocate equipment and maintain A/V hardware across labs and classrooms.

Ideal candidates have an associate degree and strong customer service skills, plus Windows 11 and Apple experience. The shift is 8am-5pm, with employment at UM System.

Qualifications

• Experience with broad range of LAN and device knowledge skills.
• Windows 11 and Apple experience preferred.
• Strong customer service skills and problem solving.

Responsibilities

• Answer telephone inquiries concerning technology, including questions about SSO ids, passwords, MFA, Secure Auth, networking, Canvas, email, and software/hardware.
• Install and configure desktop systems running Windows and Macintosh OS and peripherals.
• Assist faculty, staff, and students to connect to campus network via VPN, wireless, and wired devices.
• Relocate desktops, projectors and peripherals in labs, classrooms, and offices.
• Provide computing and A/V hardware support and preventative maintenance in classrooms and labs.

Skills

LAN knowledge

Device/workstation hardware

Customer service

Imaging

Windows 11

Apple devices

Education

Associate's degree

Job description

Hiring Department

Information Technology Services

Job Description

Answer telephone inquiries concerning technology includingquestions regarding SSO ids, passwords, MFA, Secure Auth,networking, Canvas, email, general purpose software andhardware.

Install and configure desktop computer systems running Windows,Macintosh OS and peripherals

Help faculty, staff, and students get connected to the campusnetwork via VPN (virtual private network), wireless devices andwired devices

Relocate desktop computers, projectors and peripherals in labs,classrooms, and faculty/staff offices as required

Provide computing and A/V hardware support, including preventativemaintenance for the academic classrooms across campus and studentcomputer labs

Interact with coworkers and supervisor to determine customersupport procedures that benefit the campus community

Provide installation of faculty and staff computers

Provide virus remediation

Provide and maintain laptops for checkout

Provide desktop reimaging services

Have the ability to support Managed Printing and softwareassociated with printing

Provide Triton Cards for faculty, staff, students and vendors

Shift

8am-5pm

Minimum Qualifications

An Associate's degree in the defined field or an equivalentcombination of education and experience from which comparableknowledge and skills can be acquired is necessary.

Preferred Qualifications

Experience with broad range of LAN and device knowledge skills andexpansive knowledge of device / workstation

hardware/software/operating systems.

Windows 11 and Apple Experience.

Very strong customer service skills.

Experience imaging and setting up systems preferred.

Anticipated Hiring Range

$15.10 - $20.75

Grade: GGS-006

University Title: SYSTEM SUPPORT ANALYST - ENTRY

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Application Materials

• Application materials include a cover letter and resume.Finalists will be asked to provide references at a later date.
• Applicants must combine all application materials into one PDFor Microsoft Word document and upload as a resume attachment to theUMSL Careers: https://www.umsl.edu/services/hrs/careers/index.html
• Limit document name to 50 characters. Maximum size limit is11MB. Do not include special characters (e.g., /, &, %, etc.).For questions about the application process, please [e-mail]. If you are experiencing technical problems,please email [e-mail].

Sponsorship Information

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please email the Office of HumanResources at [e-mail].