System Support Analyst-Entry Level

University of Missouri-Saint Louis; St. Louis (MO); On-site; USD 21,000 - 29,000; Full time

Job summary

University of Missouri-St. Louis seeks a System Support Analyst in the Information Technology Services department to answer technical inquiries, install and configure desktops, and assist faculty, staff, and students with campus connectivity and devices.

The role includes imaging workstations, providing A/V support, and maintaining printing services across labs and classrooms. The position requires an associate degree or equivalent experience, strong customer service, and familiarity with

Qualifications

• An Associate's degree in the defined field or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary.
• Experience with broad range of LAN and device knowledge skills and expansive knowledge of device / workstation hardware/software/operating systems.
• Windows 11 and Apple Experience.
• Very strong customer service skills.
• Experience imaging and setting up systems preferred.

Responsibilities

• Answer telephone inquiries concerning technology including questions regarding SSO ids, passwords, MFA, Secure Auth, networking, Canvas, email, general purpose software and hardware.
• Install and configure desktop computer systems running Windows, Macintosh OS and peripherals
• Help faculty, staff, and students get connected to the campus network via VPN (virtual private network), wireless devices and wired devices
• Relocate desktop computers, projectors and peripherals in labs, classrooms, and faculty/staff offices as required
• Provide computing and A/V hardware support, including preventative maintenance for the academic classrooms across campus and student computer labs
• Interact with coworkers and supervisor to determine customer support procedures that benefit the campus community
• Provide installation of faculty and staff computers
• Provide virus remediation
• Provide and maintain laptops for checkout
• Provide desktop reimaging services
• Have the ability to support Managed Printing and software associated with printing
• Provide Triton Cards for faculty, staff, students and vendors

Skills

Customer service

Technical support

Communication

Education

Associate's degree or equivalent

Tools

Windows 11

Apple devices

Job description

Job ID

60706

Location

St. Louis

Contract Type

Full-Time

Hiring Department

Information Technology Services

Job Description

Answer telephone inquiries concerning technology including questions regarding SSO ids, passwords, MFA, Secure Auth, networking, Canvas, email, general purpose software and hardware.

Install and configure desktop computer systems running Windows, Macintosh OS and peripherals

Help faculty, staff, and students get connected to the campus network via VPN (virtual private network), wireless devices and wired devices

Relocate desktop computers, projectors and peripherals in labs, classrooms, and faculty/staff offices as required

Provide computing and A/V hardware support, including preventative maintenance for the academic classrooms across campus and student computer labs

Interact with coworkers and supervisor to determine customer support procedures that benefit the campus community

Provide installation of faculty and staff computers

Provide virus remediation

Provide and maintain laptops for checkout

Provide desktop reimaging services

Have the ability to support Managed Printing and software associated with printing

Provide Triton Cards for faculty, staff, students and vendors

Shift

8am-5pm

Minimum Qualifications

An Associate's degree in the defined field or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

Experience with broad range of LAN and device knowledge skills and expansive knowledge of device / workstation

hardware/software/operating systems.

Windows 11 and Apple Experience.

Very strong customer service skills.

Experience imaging and setting up systems preferred.

Anticipated Hiring Range

$15.10 - $20.75

Grade: GGS-006

University Title: SYSTEM SUPPORT ANALYST - ENTRY

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Application Materials

• Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date.
• Applicants must combine all application materials into one PDF or Microsoft Word document and upload as a resume attachment to the UMSL Careers: https://www.umsl.edu/services/hrs/careers/index.html
• Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email [e-mail]. If you are experiencing technical problems, please email [e-mail].

Sponsorship Information

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please email the Office of Human Resources at [e-mail].