Information Technology Services Associate - PT

City Colleges of Chicago; Chicago (IL); On-site; USD 23,000 - 33,000; Part time

Benefits offered by this job

Local 1600 Union affiliation

CCC Benefits information

Job summary

Kennedy-King College is seeking a Part-Time Information Technology Services Associate to support students, faculty, staff, and administrators with hardware and software issues on campus and remotely. This role maintains devices, assists with events, and provides classroom tech support to ensure uninterrupted teaching and learning.

Requirements include an Associate’s degree in IT or related field, at least two years of experience, and proficiency with Windows and Mac platforms.

Qualifications

• Associate’s degree in IT or related field, or equivalent experience.
• Minimum of two years of related work experience.
• Experience supporting Windows and Mac platforms.
• Familiarity with Microsoft Windows versions and common browsers.
• Strong verbal and written communication; team player.

Responsibilities

• Provide in-person and remote hardware/software technical support to students, administrators, faculty and staff.
• Maintains, installs and tests software applications on college devices.
• Submits help desk tickets and tracks issues to resolution.
• Protects equipment and manages inventory for student and staff devices.
• Assists with campus events and classroom technology support.
• Performs on-call duties and after-hours support as needed.

Skills

Windows support

MacOS support

Help desk

Troubleshooting

Customer service

Education

Associate’s degree in Information Technology, Computer Science, Data Processing or related area

Tools

Networking concepts

AV equipment basics

Job description

INFORMATION TECHNOLOGY SERVICES ASSOCIATE PT

KENNEDY-KING COLLEGE

Kennedy-King Colleges of Chicago is seeking a customer-focused and technically skilled Part-Time Information Technology Services Associate to support the technology needs of students, faculty, staff, and administrators. This position plays a critical role in maintaining the technology infrastructure that supports teaching, learning, and student success across the college. Responsibilities include providing technical support, managing hardware and software resources, troubleshooting technology issues, and supporting campus events and classroom technology.

DUTIES & RESPONSIBILITIES

• Provides computer hardware and software technical support both in person and remotely to students, administrators, faculty and staff.
• Maintains, installs and tests software applications on computer hardware throughout the college.
• Submits help desk tickets to assist students, administrators, faculty and staff with technology related issues.
• Protects physical technology assets in public areas and other settings, through ongoing equipment refresh, planning maintenance, installation, configuration, troubleshooting, and asset inventory management.
• Manages, tracks, and protects equipment that is designated for use by students, administrators, faculty and staff.
• Facilitates use of equipment for various internal and external events.
• Assembles and disassembles equipment on site before and after classes.
• Provides limited training to audio-visual/multi-media equipment users.
• Adheres to CCC Customer Service Excellence standards.
• Performs other duties as assigned, including, but not limited to, adherence to after hours, emergency, holiday and/or on-call schedule.

QUALIFICATIONS

• Associate’s degree in Information Technology, Computer Science, Data Processing or related area, or an equivalent combination of education and experience, with a history of progressively increasing responsibility and accomplishments, preferably, in a college or comparable academic setting.
• Minimum of two years of related work experience.
• Knowledge and experience with supporting both Windows and Macintosh platforms.
• Knowledge of all current versions of Microsoft Windows (XP, Windows 7), all current internet browsers (IE, Chrome, Safari) including networking concepts and general technical troubleshooting skills.
• Sound verbal and written communication skills.Great team player and self-starter.

The salary range for this position is $17-48/hour -$24.59/hour

Offered salary will be determined by the respective collective bargaining agreement and applicant's education, experience, knowledge, skills and abilities.

Benefits information is found at https://www.ccc.edu/departments/Benefits/

This position is represented by the Local 1600 Professional Union.

We are an equal opportunity and affirmative action employer.

Thank you for your interest in CCC!