Campus IT Service Desk Specialist

Woodbury School of Business; Orem (UT); Sur place; USD 40 000 - 60 000; Plein temps

Résumé du poste

Utah Valley University’s Enterprise Service Desk is hiring a technician to serve as the front-line link for students, faculty, staff and community members, helping ensure they have the tools and resources needed to succeed.

In this role you will build broad technical knowledge, strengthen customer service and problem-solving skills, and gain hands-on experience supporting diverse systems in a dynamic university setting, while promoting information security and FERPA compliance.

Qualifications

• Strong knowledge of troubleshooting hardware, software, network, and apps.
• Experience with ticket management systems.
• Understanding of security best practices and confidentiality.
• Familiarity with higher education processes.

Responsabilités

• Serve as first point of contact for technical assistance via multiple channels.
• Create and track tickets, triage incidents, escalate when needed.
• Communicate clearly with users, maintaining confidentiality (FERPA).
• Provide basic training and guidance on tech tools and processes.
• Perform other duties as assigned.

Connaissances

Active listening

Verbal communication

Written communication

Documentation

Conflict de-escalation

Teamwork

Multitasking

Relationship building

Explain tech concepts

Calm under pressure

Formation

High school diploma or GED

Description du poste

Utah Valley University’s Enterprise Service Desk is hiring a technician to serve as the front-line link for students, faculty, staff and community members, helping ensure they have the tools and resources needed to succeed.

In this role you will build broad technical knowledge, strengthen customer service and problem-solving skills, and gain hands-on experience supporting diverse systems in a dynamic university setting, while promoting information security and FERPA compliance.