Campus IT Operations Lead: Technical Support & Strategy

Woodbury School of Business; Orem (UT); On-site; USD 85,000 - 105,000; Full time

Job summary

Utah Valley University is seeking an Area Technical Manager to lead technical support services for an assigned college or support area. Under the EUTS Director, you will manage a team of at least four part-time employees responsible for diagnosing and repairing end-user workstations, with in-depth knowledge of network topologies, protocols, and Active Directory authentication systems.

You will assist with strategic technology planning, oversee inventory and maintenance of computers and related

Qualifications

• Bachelor's degree in a related field and 2+ years of relevant IT leadership experience.
• Experience with end-user support management and inventory control.
• Current A+, CNA, CNE, MCP, MCSE, CCNA or equivalent certifications.

Responsibilities

• Lead and mentor a team of at least four part-time technicians.
• Develop and implement strategic IT planning for the college.
• Oversee end-user technical support and equipment inventory.
• Engage with students, departments, chairs, and deans to understand needs.
• Pursue ongoing professional development and training.

Skills

Leadership

Communication

Problem solving

Team management

Education

Bachelor's degree

Job description

Utah Valley University is seeking an Area Technical Manager to lead technical support services for an assigned college or support area. Under the EUTS Director, you will manage a team of at least four part-time employees responsible for diagnosing and repairing end-user workstations, with in-depth knowledge of network topologies, protocols, and Active Directory authentication systems.

You will assist with strategic technology planning, oversee inventory and maintenance of computers and related