Campus Access & Tech Support Specialist

University of Vermont; Burlington (VT); On-site; USD 35,000 - 39,000; Full time

Job summary

The University of Vermont is seeking a Technical Support Specialist to provide technical, administrative, and customer service support for access control, CATcard, and safety technology systems.

The role includes managing access permissions and schedules, troubleshooting software and system issues, supporting technology projects and system upgrades, maintaining equipment records, and assisting customers through multiple service channels.

Qualifications

• Associate’s degree and 1–3 years of related experience required.
• Demonstrated ability to provide excellent customer service and maintain accurate records.
• Strong communication, interpersonal, problem‑solving, and organizational skills required.
• Proficiency with computer systems and standard business software applications required.
• Valid driver’s license and successful driver’s check required.

Responsibilities

• Manage access permissions and schedules for campus facilities.
• Troubleshoot software and system issues.
• Support technology projects and system upgrades.
• Maintain equipment and operational records.
• Assist customers through a variety of service channels.

Skills

Customer service

Communication

Recordkeeping

Administrative support

Technical support

Education

Associate's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

The University of Vermont is seeking a Technical Support Specialist to provide technical, administrative, and customer service support for access control, CATcard, and safety technology systems.

The role includes managing access permissions and schedules, troubleshooting software and system issues, supporting technology projects and system upgrades, maintaining equipment records, and assisting customers through multiple service channels.