ServiceNow IT Support Technician - Part Time

University of Utah; Salt Lake City (UT); On-site; USD 28,000 - 39,000; Part time

Job summary

University of Utah Health is seeking a student-focused IT support role within Information Technology Services in Salt Lake City. The position assists with development and maintenance of activities in IT, oversees service management software, and creates scripts to automate processes.

Responsibilities include monitoring logs, starting and tracking jobs, deploying IT systems, and handling Service Now tickets.

Qualifications

• Currently enrolled in an accredited program.
• Ability to read and understand technical manuals and schematics.
• Strong verbal and written communication and teamwork.
• Working knowledge of TCP/IP, AD, and server OS.

Responsibilities

• Checks system logs for errors.
• Starts jobs and monitors logs to ensure the successful completion of jobs.
• Deploys and maintains IT systems.
• Develops systems using IT languages applicable for the architecture.
• Replaces IT hardware in university buildings and data centers.
• Performs physical inventory of IT systems and updates IT documentation.
• Answers main phone line and routes calls as needed.
• Monitors system health in monitoring systems.
• Process requests within the established standard time.
• Routes requests to the appropriate resource.
• Updates request ticket status when task are completed.
• Notifies engineers when problems are detected.
• Performs task necessary for the efficient operations of the systems.
• Maintains applicable IT documentation associated with work activities.

Skills

TCP/IP

Active Directory

Network security

Server OS

MS SMS

MS SharePoint

Programming languages

Database

Reading manuals

Teamwork

Education

Currently enrolled in an accredited program

Tools

Service Now

Job description

University of Utah Health is seeking a student-focused IT support role within Information Technology Services in Salt Lake City. The position assists with development and maintenance of activities in IT, oversees service management software, and creates scripts to automate processes.

Responsibilities include monitoring logs, starting and tracking jobs, deploying IT systems, and handling Service Now tickets.