IT Help Desk Coordinator — On-Campus Support Lead

Gwinnett Technical College; United States; On-site; USD 50,000 - 68,000; Full time

Job summary

Gwinnett Technical College is seeking a on-campus Help Desk Coordinator to oversee daily IT Help Desk operations at the Lawrenceville campus. The role reports to the Executive Director of Information Technology and schedules 40 hours per week, Monday–Friday. May require work at Alpharetta-North Fulton campus.

The ideal candidate will coordinate, mentor, and supervise staff, provide advanced technical assistance, and drive service improvements for faculty, staff, and students.

Qualifications

• Associate’s degree and two years of work-related experience.
• Experience may substitute for the degree on a year-for-year basis.
• Bachelor’s degree in IT or related field preferred.

Responsibilities

• Coordinate day-to-day Help Desk operations and ensure timely resolution of requests.
• Supervise, train, and schedule Help Desk staff and student workers.
• Develop and improve Help Desk procedures and knowledge resources.
• Monitor queues, service levels, and performance metrics with reports.
• Provide advanced troubleshooting for Windows, macOS, ChromeOS, and devices.
• Collaborate with IT teams and vendors to resolve issues and support initiatives.
• Perform other duties to support IT operations and institutional goals.

Skills

Help Desk coordination

Team supervision

Technical troubleshooting

Education

Associate’s degree

Bachelor's degree (preferred)

Tools

Microsoft 365 administration

Entra ID

Endpoint management

Job description

Gwinnett Technical College is seeking a on-campus Help Desk Coordinator to oversee daily IT Help Desk operations at the Lawrenceville campus. The role reports to the Executive Director of Information Technology and schedules 40 hours per week, Monday–Friday. May require work at Alpharetta-North Fulton campus.

The ideal candidate will coordinate, mentor, and supervise staff, provide advanced technical assistance, and drive service improvements for faculty, staff, and students.