Campus IT Help Desk Technician I

Ashland University Bookstore; Ashland (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Ashland University is seeking a Client Support Technician I to provide Tier 1 and basic Tier 2 technical support for faculty, staff, and students. You will troubleshoot, install, configure, and maintain desktop computers, printers, and mobile devices, offering in-person, phone, and remote assistance.

You will create and manage service tickets, assist with classroom tech and audiovisual equipment, and document issues and resolutions.

Qualifications

• Associate degree or equivalent in information technology or related field.
• 0–2 years of help desk, desktop, or technical support experience.
• Basic knowledge of Windows and/or macOS operating systems.
• Familiarity with Microsoft 365 applications and standard office software.
• Strong customer service and interpersonal skills.
• Demonstrated ability to communicate effectively, verbally and in writing.
• Ability to document technical issues and resolutions clearly and accurately.
• Willing to complete department training to obtain missing certifications within 6 months.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Provide Tier 1 and basic Tier 2 support for university hardware, software and technology services.
• Install, configure, troubleshoot, and support desktops, laptops, printers, and mobile devices.
• Assist with in-person, phone, remote, and electronic user support.
• Maintain and update service tickets in the ticketing system.
• Escalate complex issues to senior technicians as needed.
• Assist with deployment, inventory, and setup of technology equipment.
• Support classroom technology and audiovisual equipment as required.
• Perform OS and software installations, upgrades, and updates.
• Document troubleshooting steps and solutions clearly for knowledge base.

Skills

Customer service

Windows/macOS basics

Microsoft 365 familiarity

Communication skills

Education

Associate degree in IT

Bachelor’s degree (preferred)

Tools

JAMF

Microsoft Intune

TeamViewer

Jira

Job description

Ashland University is seeking a Client Support Technician I to provide Tier 1 and basic Tier 2 technical support for faculty, staff, and students. You will troubleshoot, install, configure, and maintain desktop computers, printers, and mobile devices, offering in-person, phone, and remote assistance.

You will create and manage service tickets, assist with classroom tech and audiovisual equipment, and document issues and resolutions.