Campus IT Help Desk Specialist

WICHITA STATE UNIVERSITY; Wichita (KS); On-site; USD 42,000 - 66,000; Full time

Job summary

Wichita State University is seeking an IT Support Specialist within the IDP Information Technology Center to provide reliable end-user computing support for staff and students on campus. You will respond to inquiries, diagnose problems with desktops, laptops, and software, document resolutions, and collaborate with desktop support to resolve issues efficiently.

The role requires strong communication, the ability to work independently, and a comfort with fast-paced environments while upholding

Qualifications

• Two years of experience in a professional technical support environment; college coursework substitute policy described in position details.
• Knowledge of end-user computing hardware, desktops, laptops, and peripherals.
• Familiarity with common operating systems and standard productivity software; strong troubleshooting mindset.

Responsibilities

• Responds to and diagnoses problems by discussing with users, including problem recognition, research, isolation and resolution.
• Solves less complex hardware and software issues; refers more complex problems to desktop support.
• Escalates issues when necessary and supports documentation of resolutions and best practices.

Skills

End-user computing hardware

Operating systems (Windows/macOS)

Productivity software

Troubleshooting methodologies

IT policies

Diagnosing hardware/software issues

Clear communication

Prioritizing/escalating issues

Independent and collaborative work

Time management

Customer focus

Education

High school diploma or equivalent

Job description

Wichita State University is seeking an IT Support Specialist within the IDP Information Technology Center to provide reliable end-user computing support for staff and students on campus. You will respond to inquiries, diagnose problems with desktops, laptops, and software, document resolutions, and collaborate with desktop support to resolve issues efficiently.

The role requires strong communication, the ability to work independently, and a comfort with fast-paced environments while upholding