Campus IT Help Desk Intern — Service & Training

University of Nevada, Reno School of Medicine; Las Vegas, Northern (NV, KY); Hybrid; USD 35,000 - 39,000; Part time

Benefits offered by this job

Paid time off

Sick leave and holidays

Health insurance

Tuition discounts

RebelCard discounts

Wellness programming

Job summary

The University of Nevada, Las Vegas invites applications for Public Service Intern 1, Information Technology [R0153531]. Under supervision, interns provide Help Desk support and assist with staff activities related to IT and campus operations.

The role emphasizes service operations and administrative coordination within a busy campus tech environment. Responsibilities include troubleshooting, ticketing, documentation, and mentoring peers, with opportunities to gain practical experience across

Qualifications

• General knowledge of IT Help Desk practices.
• Ability to compose reports of work activities.

Responsibilities

• Assist with routine hardware, software, and account-related issue troubleshooting via phone, ticketing system, and in-person support.
• Document and route IT service requests per guidelines; follow up with customers for timely resolution.
• Orient and guide Student Help Desk workers on procedures and ticket documentation.
• Support student field workers by demonstrating standard procedures for on-site issues.
• Maintain Student Help Desk schedules and coverage plans; provide staffing coordination support.
• Assist with higher-priority service requests under supervision; participate in desk and field activities.

Skills

IT Help Desk

Report writing

Education

High school diploma or equivalent

Job description

The University of Nevada, Las Vegas invites applications for Public Service Intern 1, Information Technology [R0153531]. Under supervision, interns provide Help Desk support and assist with staff activities related to IT and campus operations.

The role emphasizes service operations and administrative coordination within a busy campus tech environment. Responsibilities include troubleshooting, ticketing, documentation, and mentoring peers, with opportunities to gain practical experience across