Campus IT Help Desk Intern - Service & Support

University of Nevada, Las Vegas (UNLV); Maryland; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee recognition programs

UNLV athletics discounts

On-campus career development

Job summary

University of Nevada, Las Vegas (UNLV) invites applications for a Public Service Intern 1, Information Technology. The role provides Help Desk support and administrative assistance within UNLV Information Technology, helping students, faculty, and staff with technical needs while contributing to campus service operations.

This internship offers exposure to a busy campus IT environment, with training under supervision and opportunities to develop communication and organizational skills across

Qualifications

• Graduation from high school or the equivalent and enrollment and continued successful performance in an academic program related to the field of employment at an accredited college or university.
• Knowledge of IT Help Desk concepts and customer service in a campus setting.
• Ability to compose clear reports of work activities.

Responsibilities

• Assist with routine troubleshooting of hardware, software, and account-related issues for faculty, staff, and students via phone, tickets, and in-person support.
• Apply established procedures to diagnose and resolve common technology concerns while developing technical and customer support skills.
• Review incoming IT service requests, document issues, and route or resolve tickets per guidelines.
• Follow up with customers to provide updates and ensure timely and professional issue resolution.
• Assist in orienting Student Help Desk workers on procedures, ticketing, and tool usage.
• Support student field workers by demonstrating procedures for resolving on-site technical issues.

Skills

General IT knowledge

Report writing

Job description

University of Nevada, Las Vegas (UNLV) invites applications for a Public Service Intern 1, Information Technology. The role provides Help Desk support and administrative assistance within UNLV Information Technology, helping students, faculty, and staff with technical needs while contributing to campus service operations.

This internship offers exposure to a busy campus IT environment, with training under supervision and opportunities to develop communication and organizational skills across