Tech Lab & Front‑Line IT Support Technician

College of Southern Nevada; Henderson (NV); Hybrid; USD 17,000 - 25,000; Part time

Job summary

College of Southern Nevada is seeking part‑time student assistants to support the OTS in the Henderson campus, providing front‑line lab coverage and helpdesk support to students, faculty, and staff. Training will be provided as part of CSN’s IT environment.

Ideal candidates are CSN students with basic computer skills and a willingness to learn; prior IT experience is not required. Roles may include lab, tech office, or both, with emphasis on hands‑on IT support and customer service.

Qualifications

• Dependable, punctual, responsible, and able to work independently with minimal supervision.
• Basic knowledge of computers, common software applications, and Internet use.
• Willingness and ability to learn new technology, tools, and procedures.
• Ability to communicate effectively and provide courteous, professional customer service.
• Ability to prioritize tasks and manage multiple responsibilities.
• Ability to follow established procedures and maintain confidentiality when working with technology and customer information.
• Basic proficiency with Microsoft Office applications such as Word, Excel, and Outlook.
• Ability to perform basic Internet research and create or edit documents.
• Ability to maintain a clean, organized, and safe work environment.
• Ability to physically move and handle computer equipment and related materials, including working under desks when necessary.
• Ability to lift and transport equipment weighing approximately 25–50+ pounds, with or without reasonable accommodation.
• Must maintain required academic standing to remain eligible for student employment, where applicable.
• Professional IT experience is not required.
• On‑the‑job training will be provided.

Responsibilities

• Provide front‑line support and oversight of the computer lab during operating hours.
• Assist students, faculty, and staff with basic computer, printer, account, and technology‑related questions.
• Monitor the computer lab and help ensure equipment, workspaces, and technology resources are available and functioning properly.
• Answer questions and direct students, faculty, and staff to appropriate resources when inquiries are made in person or by phone.
• Assist OTS technicians with basic troubleshooting of hardware, software, printer, and network connectivity issues.
• Assist with preparing, configuring, imaging, and deploying computers and other technology equipment.
• Assist technicians with installing, transporting, securing, and cable‑managing computers and other technology equipment in classrooms, labs, and staff offices.
• Assist with inventory, labeling, tracking, and organization of technology equipment and peripherals.
• Assist with the preparation and organization of equipment for surplus, salvage, moves, and other technology‑related activities.
• Maintain organized, clean, and safe work areas, including workbenches, storage areas, and office spaces.
• Assist with receiving, organizing, and maintaining bench stock and technology supplies.
• Maintain basic records of work performed and equipment handled.
• Assist OTS staff with customer‑facing technical support and troubleshooting in lab, classroom, and office environments.
• Perform other related duties as assigned.

Skills

Dependable

Punctual

Customer service

Willingness to learn

Communication

Task prioritization

Confidentiality

Microsoft Office

Internet research

Physical stamina

Education

CSN student

Tools

Windows

macOS

Microsoft 365

Printers

Job description

College of Southern Nevada is seeking part‑time student assistants to support the OTS in the Henderson campus, providing front‑line lab coverage and helpdesk support to students, faculty, and staff. Training will be provided as part of CSN’s IT environment.

Ideal candidates are CSN students with basic computer skills and a willingness to learn; prior IT experience is not required. Roles may include lab, tech office, or both, with emphasis on hands‑on IT support and customer service.