Campus IT Deskside Tech: End-User Support & Imaging

Diversity Nexus; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Diversity Nexus in Dallas, TX seeks an Desktop Support Technician to provide end-user support for PC/Mac environments, perform imaging, deployments, and IMACs, and manage assets. The role covers onsite and remote support, including VIP users, with emphasis on strong customer service and ITIL-aligned service desk practices.

Candidate will work in a fast-paced setting, handle multiple priorities, and educate users on new software and hardware. Experience with Autopilot, MDT, and Teams is a plus.

Qualifications

• 2-3 years of desktop support in an enterprise environment.
• Experience with LANs/WANs and software delivery.
• Knowledge of computer security products.
• Strong interpersonal skills in a customer-facing setting.
• Proficient with Windows, macOS, and iOS desktop environments.

Responsibilities

• Provide end-user PC/Mac technical support, including break-fix.
• Deploy new PCs/Macs and image OS for end users.
• Support software/hardware refreshes and configurations.
• Plan and complete work to meet SLA/KPI goals.
• Perform IMACs for hardware and software.
• Maintain asset tracking and deployment documentation.
• Install, maintain, and support hardware/software for computing env.
• Support AV systems onsite and remotely as needed.
• Assist VIP/Executive users daily.
• Educate end users on new equipment and software.

Skills

Customer service

Team player

Excellent communication

Multitasking

Technical troubleshooting

Support end users

VIP support

Tools

HDA Service Desk

BitLocker

MDT deployment tools

Autopilot

Microsoft Teams

Job description

Diversity Nexus in Dallas, TX seeks an Desktop Support Technician to provide end-user support for PC/Mac environments, perform imaging, deployments, and IMACs, and manage assets. The role covers onsite and remote support, including VIP users, with emphasis on strong customer service and ITIL-aligned service desk practices.

Candidate will work in a fast-paced setting, handle multiple priorities, and educate users on new software and hardware. Experience with Autopilot, MDT, and Teams is a plus.