Campus Instructional AV & Media Services Manager (Hybrid)

North Carolina Agricultural and Technical State University; Greensboro (NC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Paid leave

Professional development opportunities

Job summary

North Carolina A&T State University seeks a Media Services Manager to lead the classroom and instructional AV technology program, ensuring reliable, scalable solutions across campus. You will supervise staff, coordinate with ITS, and drive implementation of standardized technology for teaching and events.

The role requires strong AV systems expertise, experience with Crestron and hybrid learning tools, and collaboration with campus partners to refresh technology and improve accessibility.

Qualifications

• Master's degree in computer science, Information Technology, or a related field with two years’ experience directly related to the duties of the position, or Bachelor's degree in computer science, Information Technology, or a related field with four years’ experience directly related to the duties of the position.
• Experience supporting and managing enterprise classroom and instructional AV systems, including projection, interactive displays, audio systems, and integrated room controls.
• Experience with Crestron or comparable AV control and room management platforms in standardized instructional environments.
• Experience supporting hybrid learning and collaboration technologies, including Microsoft Teams, Zoom, lecture capture systems, and live streaming platforms.
• Experience working with AV vendors and integrators, including system deployment, upgrades, and ongoing support coordination.
• Ability to train faculty, staff, and student employees in the effective use of classroom and instructional technologies.
• Experience planning and coordinating major technology refreshers or upgrades, including collaboration with academic and campus partners.
• Knowledge of digital signage systems and instructional technology accessibility (ADA) standards.
• Demonstrated ability to lead technical staff, provide high quality customer service, and work effectively in a campus environment.

Responsibilities

• Lead a team of employees and student workers responsible for support, design, and operation of classroom, instructional, and event‑based AV technologies.
• Plan, design, and implement standardized classroom and instructional technology solutions that support teaching, learning, and campus operations.
• Oversee installation, configuration, maintenance, and support of instructional technology systems; provide media and instructional technology support for events.
• Support lecture capture and instructional media platforms; train faculty, staff, and students in effective use of supported technologies.
• Work with Director of Client Technology Services and ITS team to deliver reliable instructional technology services.

Job description

North Carolina A&T State University seeks a Media Services Manager to lead the classroom and instructional AV technology program, ensuring reliable, scalable solutions across campus. You will supervise staff, coordinate with ITS, and drive implementation of standardized technology for teaching and events.

The role requires strong AV systems expertise, experience with Crestron and hybrid learning tools, and collaboration with campus partners to refresh technology and improve accessibility.