Lead AV Technician: Campus Events & Learning

Clayton State University; Lake City (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Clayton State University seeks an experienced Audiovisual Professional Lead to support campus learning, collaboration, and events. Reporting to the Audiovisual Services Manager, you will ensure reliable AV performance and top-notch service for students, faculty, staff, and guests.

You will install, operate, and maintain classrooms, conference spaces, and venues, supporting in-person, virtual, and hybrid events with a focus on continuous improvement and user satisfaction.

Qualifications

• Bachelor's degree in Information Technology, Educational Technology, Media Technology, Communications, Electronics, or equivalent.
• Experience supporting audiovisual technologies in higher education, corporate, or event production environments.
• Experience using ServiceNow or a comparable ITSM platform.
• Working knowledge of Microsoft Teams and related collaboration technologies.
• Demonstrated commitment to customer service and service excellence.
• Strong analytical, organizational, problem-solving, and troubleshooting skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to manage multiple priorities in a dynamic support environment.

Responsibilities

• Install, configure, maintain, repair, and upgrade audiovisual systems used in classrooms, conference rooms, event venues, and other University facilities.
• Troubleshoot and resolve hardware, software, network connectivity, and system integration issues affecting audiovisual services and user experiences.
• Monitor system performance and proactively identify opportunities to improve reliability, functionality, and overall user satisfaction.
• Maintain audiovisual equipment inventories, asset records, technical standards, and operational documentation.
• Provide technical support for commencement ceremonies, orientation programs, conferences, presentations, campus events, and other signature University functions.
• Coordinate, manage, and operate audiovisual technologies that support in-person, virtual, and hybrid events.
• Support video streaming, recording, webcast production, and collaboration platforms, including Microsoft Teams, Teams Live Events, YouTube Studio, and related technologies.
• Ensure the successful setup, operation, and teardown of event technology while maintaining a high standard of service and professionalism.
• Assist in developing, implementing, and maintaining audiovisual technology standards and lifecycle replacement strategies.
• Maintain inventories of audiovisual assets and related resources.
• Evaluate emerging technologies and recommend solutions to enhance teaching, learning, collaboration, and customer experience.
• Utilize ServiceNow or similar platforms to manage incidents, service requests, and work orders.
• Collaborate with vendors and service providers to resolve technical issues and ensure service continuity.
• Participate in root cause analyses and service improvements.
• Create and maintain technical documentation and end-user reference materials.
• Develop and deliver technology training and orientation sessions for faculty and staff.
• Promote effective use of classroom, meeting room, and collaboration technologies.

Skills

A/V support

ITSM experience

MS Teams

Communication skills

Problem solving

Team collaboration

Multitasking

Customer service

AV networks

Education

Bachelor's degree in relevant field or equivalent experience

Tools

ServiceNow

Crestron certification

Job description

Clayton State University seeks an experienced Audiovisual Professional Lead to support campus learning, collaboration, and events. Reporting to the Audiovisual Services Manager, you will ensure reliable AV performance and top-notch service for students, faculty, staff, and guests.

You will install, operate, and maintain classrooms, conference spaces, and venues, supporting in-person, virtual, and hybrid events with a focus on continuous improvement and user satisfaction.