Media Services Manager/ IT Instructional/Class Support Professional II

North Carolina Agricultural & Technical State University; Greensboro (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Vacation and sick leave

Health benefits

Retirement plan (TSERS)

Paid holidays

Job summary

North Carolina A&T State University seeks a Media Services Manager to lead a team responsible for classroom and instructional AV technology across the campus, designing standardized solutions to support teaching and campus operations.

The Manager oversees installation, maintenance, and support of instructional systems, supports events and lecture capture, and trains faculty, staff, and students in using supported technologies. This is an on-site, full-time role reporting to ITS Director.

Qualifications

• Master's degree in computer science, information technology, or a related field with two years' related experience.
• Or a Bachelor's degree in computer science, information technology, or a related field with four years' related experience.

Responsibilities

• Lead a team of employees and student workers responsible for support, design, and operation of classroom, instructional, and event-based audiovisual technologies.
• Oversee installation, configuration, maintenance, and support of instructional technology systems.
• Provide media and instructional technology support for special events, meetings, presentations, and athletic events.
• Train faculty, staff, and students in the effective use of supported technologies.
• Collaborate with CTS Director and ITS to deliver reliable instructional technology services.

Skills

AV systems

Team leadership

Hybrid learning tech

Event support

Training faculty

Vendor coordination

Education

Master's degree in CS/IT

Bachelor's degree in CS/IT

Job description

Posting Details

Classification Information

Classification Type: EHRA

Position Overview

The Media Services Manager (Manager) leads a team of employees and student workers responsible for the support, design, and operation of classroom, instructional, and event-based audiovisual technologies across the campus. The position oversees the universitywide classroom and instructional computer laboratory technology program and is responsible for planning, designing, and implementing standardized classroom and instructional technology solutions that support teaching, learning, and campus operations.

The Manager oversees the installation, configuration, maintenance, and support of instructional technology systems; provides media and instructional technology support for special events, meetings, presentations, and athletic events; supports lecture capture and instructional media platforms; and ensures faculty, staff, and students are trained in the effective use of supported technologies.

This position reports to the Director of Client Technology Services (CTS) and serves as a key member of the Information Technology Services (ITS) technical support team. This is a midlevel position that works under the guidance of the Director to deliver reliable, accessible, and consistent instructional technology services to the campus community.

Primary Function of Organizational Unit

Information Technology Services (ITS) strengthens and supports the university's mission of teaching, research, and scholarly application of knowledge by providing the information technology infrastructure, software, hardware, and support to achieve the university's strategic goals. ITS is comprised of nine departments which work with the university community to provide the information technology support and services required to realize operational excellence, integrate advanced technology, and create efficient and effective technology solutions.

Minimum Requirements

Master's degree in computer science, Information Technology, or a related field with two years' experience directly related to the duties of the position, or Bachelor's degree in computer science, Information Technology, or a related field with four years' experience directly related to the duties of the position.

Preferred Years Experience, Skills, Training, Education

• Experience supporting and managing enterprise classroom and instructional AV systems, including projection, interactive displays, audio systems, and integrated room controls.
• Experience with Crestron or comparable AV control and room management platforms in standardized instructional environments.
• Experience supporting hybrid learning and collaboration technologies, including Microsoft Teams, Zoom, lecture capture systems, and live streaming platforms.
• Experience working with AV vendors and integrators, including system deployment, upgrades, and ongoing support coordination.
• Ability to train faculty, staff, and student employees in the effective use of classroom and instructional technologies.
• Experience planning and coordinating major technology refreshes or upgrades, including collaboration with academic and campus partners.
• Knowledge of digital signage systems and instructional technology accessibility (ADA) standards.
• Demonstrated ability to lead technical staff, provide high quality customer service, and work effectively in a campus environment.

Work arrangement

On-site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on-site)

Position Information

• Working Title: Media Services Manager/ IT Instructional/Class Support Professional II
• Position Number: 003023
• Recruitment Salary Range: commensurate with education and experience
• FLSA: Exempt
• Appointment Type: Permanent - Full-time
• Tenure Track: No
• Organizational Division: Client Technology Services
• Organizational Location: VC for Info Tech Services
• Organizational Unit: Client Technology Services

Posting Detail Information

• Posting Number: EPA3076
• Open Date: 08/24/2026
• Close Date - for postings that do not use Open Until Filled: 09/07/2026
• Open Until Filled: No
• Date Position Available: 09/01/2026

Candidate Information

North Carolina A&T State University is an Equal Opportunity and affirmative action employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.

Employee Benefits available to NC A & T permanent employees include the following and more;

• Accrued Vacation and Sick Leave for Eligible Employees
• Community Service Leave
• Aetna - State Health Benefits of North Carolina
• NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more
• 12 Paid Holidays
• Teachers and State Employees Retirement System (TSERS)
• Optional Supplemental Plans - 401k, 403b, 457b and 457
• Employee Assistance Program (EAP)
• Campus Recreation Center Discount
• University Bookstore Discount
• and more

This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.