Manager, Digital Spaces

University of North Texas at Dallas; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

University of North Texas at Dallas is seeking a Manager, Digital Spaces to lead AV operations on the Dallas campus. The role oversees installation, testing, maintenance, and repair of AV hardware and software, and collaborates with senior management to address diverse AV requests and campus event needs.

The Manager will schedule campus event support, guide technicians and student staff, and ensure up-to-date knowledge of AV technologies for budgeting and planning.

Qualifications

• Bachelor’s degree or equivalent combination of education, training, and experience.
• Knowledge of audio, video, and interactive media production principles and techniques.
• Experience with macOS and audio/video production software.
• Ability to diagnose and troubleshoot equipment or software.
• Experience with vendor management, ordering, receiving, and coordinating installs.

Responsibilities

• Oversee classroom and conference room technology assets, including budgeting, purchasing, repairs, upgrades, and disposal.
• Coordinate setup and support for AV events and activities.
• Evaluate AV equipment brands and technologies for budgeting decisions.
• Manage ServiceNow tickets and AV project workflows.
• Lead, train, schedule, and evaluate AV technicians and student staff.
• Design AV systems, oversee QA, and plan short- and long-term AV infrastructure needs.
• Stay updated on AV technology advances and participate in relevant meetings.

Skills

Problem solving

Team collaboration

Communication

Vendor coordination

Education

Bachelor’s degree

Tools

ServiceNow

Crestron

QSys

SQ5

Allen & Heath

Dante

Job description

Manager, Digital Spaces

Office of Information Technology, University of North Texas at Dallas | Dallas, TX | Staff | Job ID 515246

Salary: commensurate with experience | FTE: 1.0 | TRS retirement eligible | Schedule: Monday-Friday 8:00am-5:00pm, occasional weekend support for campus events

Position Overview

The Manager, Digital Spaces, oversees the installation, testing, maintenance, and repair of audio/visual technology and related hardware/software at the UNT Dallas main campus. This role requires specialized knowledge, critical thinking, and collaboration with senior management to address diverse requests and complex challenges. Responsibilities include scheduling and coordinating audiovisual support for campus events, with occasional duties outside normal hours.

Job Duties

• Oversee classroom and conference room technology assets, including budgeting, purchasing, repairs, upgrades, and disposal.
• Maintain a schedule and coordinate setup and support for requested A/V events and activities.
• Maintain up-to-date industry knowledge to evaluate and recommend brands and types of AV equipment, ensuring informed decisions in budgeting and selecting AV technology for university use.
• Manage support tickets and projects within ServiceNow.
• Manage, train, schedule, and evaluate all A/V technicians and student staff.
• Design audio/visual systems, oversee quality control, and prioritize projects, infrastructure planning and development, and short- and long-term planning.
• Continually upskill knowledge of AV media technology advances and attend meetings on instructional hardware and software.

Minimum Qualifications

• Bachelor’s degree and four years of audio, video, or interactive media production experience, or any equivalent combination of education, training, and experience.
• Knowledge of principles of audio, video, and interactive media production, and of recording and editing techniques.
• Experience with macOS using audio and video production software.
• Ability to diagnose and troubleshoot problems in equipment or software.
• Experience with vendor management, ordering, receiving, and coordinating the schedule and installation of technology.
• Ability to write technical documents, processes, procedures, and support materials.

Preferred Qualifications

• Relevant coursework in audio engineering, networking, communications, and visual media.
• Experience with audiovisual technology such as Crestron, QSys, SQ5, Allen & Heath, and Dante protocols.
• Willingness to obtain additional certifications and training as required.

Notes

Security sensitive position. Applicants must submit a minimum of two professional references.