Campus HR Generalist: Service & Systems Expert

UM01 University of Maryland College Park (UMCP); United States; On-site; USD 60,000 - 90,000; Full time

Job summary

University of Maryland, College Park seeks an HR Generalist to deliver comprehensive HR customer service and operational support to campus HR Analysts, employees, and stakeholders.

You will handle benefits, recruitment, onboarding, training, payroll, and HR policies using core systems such as Workday and ServiceNow. The role requires data accuracy, confidentiality, and the ability to translate complex HR concepts into clear guidance.

Qualifications

• Bachelor's degree in a related field.
• 3 years of professional HR experience.

Responsibilities

• Serve as a first point of contact for campus HR inquiries via phone, email, or ticketing system.
• Provide basic HR support across benefits, recruitment, onboarding, training, payroll, and HR policies.
• Perform standard HR transactions and data entry using core HR systems.
• Guide campus users on routine HR processes and system navigation using job aids and documented procedures.
• Elevate non-routine issues to HR staff as needed.
• Assist the HR Generalist team during peak service periods.

Skills

HR policies

Microsoft Office

Troubleshooting

Multi-tasking

Analysis

Education

Bachelor's degree

Tools

Workday

ServiceNow

HR systems

Job description

University of Maryland, College Park seeks an HR Generalist to deliver comprehensive HR customer service and operational support to campus HR Analysts, employees, and stakeholders.

You will handle benefits, recruitment, onboarding, training, payroll, and HR policies using core systems such as Workday and ServiceNow. The role requires data accuracy, confidentiality, and the ability to translate complex HR concepts into clear guidance.