UHR HR Generalist

Usmd; College Park, Northern (MD, KY); Hybrid; USD 44,000 - 47,000; Full time

Job summary

University of Maryland, College Park is seeking an HR Generalist to deliver comprehensive customer service and operational HR support to campus stakeholders. The role emphasizes guiding users through core HR processes and using systems like Workday and ServiceNow to resolve inquiries.

The position requires a Bachelor’s degree and 3 years of HR experience, with strong communication and problem-solving skills, and a focus on confidentiality and policy adherence.

Qualifications

• Bachelor’s degree from an accredited college or university.
• Three (3) years of professional human resources experience.
• Knowledge of human resources policies, laws, and regulations.
• Proficiency with Microsoft Office and ability to troubleshoot system errors.

Responsibilities

• Respond to routine HR inquiries via phone, email, or ticketing system with timely, courteous service.
• Provide basic HR support across benefits, recruitment, onboarding, training, payroll, and policies.
• Perform standard HR transactions in core HR systems with accuracy and compliance.

Skills

Multi-tasking

Prioritization

Analytical thinking

Education

Bachelor’s degree

Tools

Microsoft Office

Workday

ServiceNow

Job description

Job Description Summary & Additional Information Organization's Summary Statement: University Human Resources Operations is seeking a detail-oriented and service-driven HR Generalist to join our team. This position is a critical front-line resource, providing comprehensive HR customer service and operational support to campus HR Analysts, employees, and other stakeholders. The HR Generalist responds to inquiries across a wide range of human resources functions, including benefits, recruitment, training, HR transactions, and general HR policies and procedures. In this role, you will serve as the primary point of contact for campus users, providing guidance, troubleshooting support, and process navigation related to core HR systems and procedures. This role involves troubleshooting, testing, and partnering with HR and Workday teams to resolve complex issues. Systems include ServiceNow, Workday, State of Maryland Systems, and other campus-based systems. Success in this role requires the ability to manage multiple priorities, navigate and understand complex systems, communicate clearly and empathetically, adapt quickly to changes, and provide accurate and timely support. A strong customer service mindset and the ability to translate complex HR concepts into clear guidance are essential. This role plays a key part in delivering responsive, knowledgeable, and effective HR services to the campus community.

Position duties

• Serve as a first point of contact for campus customers by responding to routine HR inquiries via phone, email, and/or ticketing system, providing timely and courteous customer service.
• Provide basic HR support across a range of functional areas, including benefits, recruitment, onboarding, training, payroll, and general HR policies and procedures.
• Perform standard HR transactions and data entry using core HR systems, ensuring accuracy and compliance with established processes.
• Provide guidance to campus users on routine HR processes and system navigation, using job aids, documentation, and established procedures.
• Research and respond to common HR questions using available resources and knowledge base materials; Escalate non-routine or complex issues to appropriate HR staff as needed.
• Support the HR Generalist team during peak service periods by assisting with workload volume and maintaining service levels.
• Maintain confidentiality of employee information and adhere to university policies, procedures, and data security requirements.

Physical Demands: Because of its customer service nature, this is an in-office position that adheres to a standard work schedule. The majority of time is spent sitting at a desk at a computer workstation, and moving around the office to assist customers. Limited travel around the campus, and off-campus, may be necessary.

Required Application Materials: Resume , Cover Letter

Minimum Qualifications

• Education: Bachelor’s degree from an accredited college or university.
• Experience: Three (3) years of professional human resources experience.
• Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.
• Knowledge, Skills, Abilities: Knowledge of human resources policies and procedures, and federal, state, and other applicable human resources related laws, rules, regulations, and ordinances.
• Skill in the use of Microsoft Office products, Skill in troubleshooting system errors.
• Ability: Ability to multi-task and prioritize assignments, Ability to analyze situations and determine the best recourse for response.

Department

VPA-University Human Resources Worker Sub-Type Staff Contractual (C1) (Fixed Term) Salary Range $32-34.41 per hour

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility

The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO Statement

The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.

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Contact

© The University works hard to make its websites accessible to any and all users. If you need assistance completing the application process, please contact us at one of the below options: Email: [e-mail] Phone: [phone] Maryland Relay: Dial 711. This contact information cannot be used to inquire about application status.