Campus HR Generalist & Systems Support

University of Maryland; College Park (MD); On-site; USD 67,000 - 72,000; Full time

Job summary

University of Maryland invites applications for an HR Generalist in an in-office, contract role. You will provide front-line HR services across benefits, recruitment, onboarding, payroll, and HR policies using Workday and related systems.

You will serve as the primary contact for campus users, troubleshoot issues, perform data-entry tasks, and guide colleagues through HR processes. This role supports the HR team during peak periods while upholding confidentiality and policy compliance.

Qualifications

• Bachelor's degree from an accredited college or university.
• Three (3) years of professional human resources experience.

Responsibilities

• Serve as a first point of contact for campus customers by responding to routine HR inquiries via phone, email, and/or ticketing system, providing timely and courteous customer service.
• Provide basic HR support across a range of functional areas, including benefits, recruitment, onboarding, training, payroll, and general HR policies and procedures.
• Perform standard HR transactions and data entry using core HR systems, ensuring accuracy and compliance with established processes.
• Provide guidance to campus users on routine HR processes and system navigation, using job aids, documentation, and established procedures.
• Research and respond to common HR questions using available resources and knowledge base materials; elevate non-routine or complex issues to appropriate HR staff as needed.
• Support the HR Generalist team during peak service periods by assisting with workload volume and maintaining service levels.
• Maintain confidentiality of employee information and adhere to university policies, procedures, and data security requirements.

Skills

Microsoft Office

Troubleshooting system errors

Multi-tasking

Situational analysis

Education

Bachelor's degree

Tools

Workday

ServiceNow

Job description

University of Maryland invites applications for an HR Generalist in an in-office, contract role. You will provide front-line HR services across benefits, recruitment, onboarding, payroll, and HR policies using Workday and related systems.

You will serve as the primary contact for campus users, troubleshoot issues, perform data-entry tasks, and guide colleagues through HR processes. This role supports the HR team during peak periods while upholding confidentiality and policy compliance.