UHR HR Generalist

UM01 University of Maryland College Park (UMCP); United States; On-site; USD 60,000 - 90,000; Full time

Job summary

University of Maryland, College Park seeks an HR Generalist to deliver comprehensive HR customer service and operational support to campus HR Analysts, employees, and stakeholders.

You will handle benefits, recruitment, onboarding, training, payroll, and HR policies using core systems such as Workday and ServiceNow. The role requires data accuracy, confidentiality, and the ability to translate complex HR concepts into clear guidance.

Qualifications

• Bachelor's degree in a related field.
• 3 years of professional HR experience.

Responsibilities

• Serve as a first point of contact for campus HR inquiries via phone, email, or ticketing system.
• Provide basic HR support across benefits, recruitment, onboarding, training, payroll, and HR policies.
• Perform standard HR transactions and data entry using core HR systems.
• Guide campus users on routine HR processes and system navigation using job aids and documented procedures.
• Elevate non-routine issues to HR staff as needed.
• Assist the HR Generalist team during peak service periods.

Skills

HR policies

Microsoft Office

Troubleshooting

Multi-tasking

Analysis

Education

Bachelor's degree

Tools

Workday

ServiceNow

HR systems

Job description

Job Description Summary & Additional Information

University Human Resources Operations is seeking a detail-oriented and service-driven HR Generalist to join our team. This position is a critical front-line resource, providing comprehensive HR customer service and operational support to campus HR Analysts, employees, and other stakeholders. The HR Generalist responds to inquiries across a wide range of human resources functions, including benefits, recruitment, training, HR transactions, and general HR policies and procedures. In this role, you will serve as the primary point of contact for campus users, providing guidance, troubleshooting support, and process navigation related to core HR systems and procedures. This role involves troubleshooting, testing, and partnering with HR and Workday teams to resolve complex issues. Systems include ServiceNow, Workday, State of Maryland Systems, and other campus-based systems. Success in this role requires the ability to manage multiple priorities, navigate and understand complex systems, communicate clearly and empathetically, adapt quickly to changes, and provide accurate and timely support. A strong customer service mindset and the ability to translate complex HR concepts into clear guidance are essential. This role plays a key part in delivering responsive, knowledgeable, and effective HR services to the campus community.

Responsibilities

• Serve as a first point of contact for campus customers by responding to routine HR inquiries via phone, email, and/or ticketing system, providing timely and courteous customer service.
• Provide basic HR support across a range of functional areas, including benefits, recruitment, onboarding, training, payroll, and general HR policies and procedures.
• Perform standard HR transactions and data entry using core HR systems, ensuring accuracy and compliance with established processes.
• Provide guidance to campus users on routine HR processes and system navigation, using job aids, documentation, and established procedures.
• Research and respond to common HR questions using available resources and knowledge base materials; elevate non‑routine or complex issues to appropriate HR staff as needed.
• Support the HR Generalist team during peak service periods by assisting with workload volume and maintaining service levels.
• Maintain confidentiality of employee information and adhere to university policies, procedures, and data security requirements.

Minimum Qualifications

• Education: Bachelor’s degree from an accredited college or university.
• Experience: Three (3) years of professional human resources experience.
• Other: Additional work experience as defined above may be substituted on a year‑for‑year basis for up to four (4) years of the required education.
• Knowledge, Skills, and Abilities:
  • Knowledge of human resources policies and procedures, and federal, state, and other applicable human resources related laws, rules, regulations, and ordinances.
  • Skill in the use of Microsoft Office products.
  • Skill in troubleshooting system errors.
  • Ability to multi‑task and prioritize assignments.
  • Ability to analyze situations and determine the best recourse for response.

Physical Demands

Because of its customer service nature, this is an in‑office position that adheres to a standard work schedule. The majority of time is spent sitting at a desk at a computer workstation, and moving around the office to assist customers. Limited travel around the campus, and off‑campus, may be necessary.

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility Verification

The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

Equal Employment Opportunity Statement

The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.