Student Campus Desk Assistant – Service & Safety

COCM; Bowie (MD); On-site; USD 17,000 - 24,000; Part time

Job summary

Capstone On-Campus Management (COCM) seeks a Community Desk Assistant - Student Position at Bowie State University. The role ensures 24/7 desk operations, answers inquiries, and forwards emergencies while maintaining documentation and building safety.

The student employee will support scheduling, handle packages and access control, and assist with tasks from leasing and maintenance offices, all while upholding safety protocols.

Qualifications

• High school diploma required.
• Enrollment as Bowie State University student in good standing.
• Minimum 2.0 semester and cumulative GPA at application.
• Demonstrate verbal communication skills.
• Customer service experience valued.
• Proficiency with Word, Excel and Outlook.

Responsibilities

• Attend staff meetings and training.
• Attend supervision meetings as needed.
• Respond to resident inquiries and escalate when needed.
• Answer phones professionally.
• Distribute keys and swipes after identity verification.
• Manage and log work orders and shift reports.
• Collaborate on desk coverage and weekend shifts.
• Maintain tidy, organized workspace.
• Support emergency procedures and reporting.

Skills

Verbal communication

Customer service

MS Word

MS Excel

Outlook

Typing

Filing

Lift 25lbs

Stairs navigation

Education

High school diploma

Enrolled Bowie State student

GPA 2.0

Tools

Photocopier

Fax

Telephone

Job description

Capstone On-Campus Management (COCM) seeks a Community Desk Assistant - Student Position at Bowie State University. The role ensures 24/7 desk operations, answers inquiries, and forwards emergencies while maintaining documentation and building safety.

The student employee will support scheduling, handle packages and access control, and assist with tasks from leasing and maintenance offices, all while upholding safety protocols.