Campus Maintenance Assistant - Student, Part-Time

COCM; Catonsville (MD); On-site; USD 16,000 - 21,000; Part time

Job summary

Capstone On-Campus Management (COCM) is seeking a Community Maintenance Assistant to support the Maintenance Team at Walker Avenue Apartments near UMBC. The role covers HVAC, appliances, electrical, plumbing, painting, and turn-related work in a student housing community.

The CMA will respond to resident requests, assist with maintaining cleanliness and appearance, and participate in after-hours response and on-call duties.

Qualifications

• High school diploma required.
• Enrolled as a current University of Maryland Baltimore County student in good standing.
• Ability to lift up to 50 lbs and navigate stairs.
• Demonstrate proficiency in verbal communication.
• Possess strong customer service skills.
• Must have troubleshooting and diagnostic skills.

Responsibilities

• Respond quickly and courteously to resident requests for maintenance service, troubleshoot the source of difficulty, and take appropriate action to repair and/ or restore service within the quality and time standards established for the community.
• Assist in maintaining the overall appearance and cleanliness of the community, including the grounds, amenities, building exteriors, breezeways, curbs, signage, leasing office, central garbage areas, and parking lots.
• Complete the "turn" process (including painting and carpet cleaning) on vacant apartments for move-in by new residents as directed by the Maintenance Supervisor within the required time-frames and to the quality standards set by the community; such occurrences happen.
• Follow established procedures for accessing and removing tools, supplies, equipment, and other materials from the service shop, and assist the Maintenance Supervisor in appropriately stocking the shop inventory to take full advantage of cost-effective buying methods.
• Follow COCM’s and Walker Avenue Apartments' operating and safety policies and procedures, and comply with federal, state, and local laws ordinances
• Complete paperwork and other documentation associated with service requests, as well as administrative and accounting reports as required.
• Attend all staff meetings and training programs (including online training) and participate in on-going training with the Maintenance Supervisor on an as-needed
• Split hours with other CMAs when the Management Office is closed to respond in person within 15 minutes of the request
• Duty: Serve in the CMA on-call "duty" rotation which includes being available by phone during assigned duty week, refraining from consuming alcoholic beverages during on-call week and remaining within a 15 minute or less return time of Walker during on-call weeks. Take all duty calls and forward as appropriate (i.e. maintenance professional on call or leasing office professional on call).
• Perform 3 hours per week during business hours to participate in staff meeting, assist with work orders, etc.

Skills

Verbal communication

Customer service

Troubleshooting

Diagnostic skills

Education

High school diploma

Job description

Capstone On-Campus Management (COCM) is seeking a Community Maintenance Assistant to support the Maintenance Team at Walker Avenue Apartments near UMBC. The role covers HVAC, appliances, electrical, plumbing, painting, and turn-related work in a student housing community.

The CMA will respond to resident requests, assist with maintaining cleanliness and appearance, and participate in after-hours response and on-call duties.