Campus Guest Experience Specialist

1440 Multiversity; Scotts Valley (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

1440 Multiversity in Scotts Valley, CA is seeking a friendly Ambassador to welcome guests, guide campus tours, and ensure a seamless visitor experience on site. You’ll help guests navigate the campus, respond to questions, and support a variety of daily operations with a guest-first mindset.

This hands-on role offers diverse days—from greeting guests at arrival to assisting with VIP arrivals and deliveries. A warm, proactive attitude and a willingness to cross-train across teams are essential.

Qualifications

• Genuine enjoyment of helping others and creating a welcoming environment.
• Strong communication and interpersonal skills for guiding guests and answering questions.
• Ability to take initiative and adapt to varying daily tasks.
• Comfort with a dynamic hospitality setting and changing responsibilities.
• Maintains composure and helpful attitude when plans shift or problems arise.
• Willingness to pitch in across departments to support campus operations.

Responsibilities

• Welcome guests and help them feel comfortable from arrival to departure.
• Learn the 1440 story and campus to answer questions and lead tours.
• Assist guests with navigating campus, including escorting or transporting.
• Anticipate guest needs and create memorable stays with thoughtful touches.
• Respond to requests and follow through until resolved.
• Assist with guest deliveries, VIP rooms, and other daily operations.
• Keep guest areas clean and organized, supporting campus operations.

Skills

Guest service

Communication

Initiative

Flexibility

Calm under pressure

Team player

Job description

1440 Multiversity in Scotts Valley, CA is seeking a friendly Ambassador to welcome guests, guide campus tours, and ensure a seamless visitor experience on site. You’ll help guests navigate the campus, respond to questions, and support a variety of daily operations with a guest-first mindset.

This hands-on role offers diverse days—from greeting guests at arrival to assisting with VIP arrivals and deliveries. A warm, proactive attitude and a willingness to cross-train across teams are essential.