Guest Experience & Operations Associate

1440 Multiversity; Scotts Valley (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

1440 Multiversity in Scotts Valley, CA seeks an Operations Support Associate to assist across campus departments, focusing on guest satisfaction and efficient operations.

You will handle front desk guest experience, registrations, check-ins, and inquiries, while supporting food, beverage, and event services. A passion for hospitality and teamwork is essential to delivering extraordinary guest experiences at our learning destination.

Qualifications

• Education: High school diploma or GED required.
• Preferred: One-year certificate from college/technical school.
• Experience: Hospitality, POS, service industry, non-profit, health and wellness, accounting, or A/V.
• Language: Bilingual in Spanish and English preferred.
• Computer literacy: Internet software and Microsoft Suite; Adobe Creative Cloud.

Responsibilities

• Assist guests with registrations, check-in, and inquiries.
• Maintain guest experience procedures and revenue records.
• Recommend items and upsell shop offerings.
• Collaborate with departments to ensure a safe, clean environment.
• Run night audits and end-of-day reconciliation.
• Prepare and serve food and beverages.

Skills

Hospitality

POS systems

Service industry

Non-profit

A/V

Education

High school diploma or GED

Certificate from college/technical school

Tools

Internet software

Microsoft Office

Adobe Creative Cloud

Job description

1440 Multiversity in Scotts Valley, CA seeks an Operations Support Associate to assist across campus departments, focusing on guest satisfaction and efficient operations.

You will handle front desk guest experience, registrations, check-ins, and inquiries, while supporting food, beverage, and event services. A passion for hospitality and teamwork is essential to delivering extraordinary guest experiences at our learning destination.