Hospitality Operations Specialist

1440 Multiversity; Scotts Valley (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

1440 Multiversity is a charitable organization in Scotts Valley, CA, seeking an Operations Support Associate to support multiple campus departments with a focus on guest satisfaction and efficient operations.

Responsibilities include guest check-in/out, food and beverage support, event setup, and cross-department collaboration to uphold high service standards and immersive experiences. Strong hospitality, communication, and basic accounting are valued.

Qualifications

• Education and experience requirements for hospitality, POS, service industry, non-profit, health and wellness, accounting, and AV.
• Strong communication and guest-service orientation.
• Basic math and budgeting skills.
• Ability to work across departments and with a high-energy team.
• Bilingual in Spanish and English (preferred).

Responsibilities

• Delight guests before and during their stay through courteous communication and registrations.
• Maintain guest experience procedures, sales, pre-arrival tasks, check-in, guest finance, and remunerations per policy.
• Recommend items to guests and act as SME on menu, retail, and product features.
• Gather feedback and insights from faculty, guests, and programs.
• Resolve guest concerns and escalate to supervisors as needed.
• Prepare and serve hot and cold food and beverages.
• Build relationships with other departments to ensure a safe, clean, relaxing environment.
• Manage guest arrivals and departures with a welcoming presence.
• Monitor guest communications via email, live chat, and other channels.
• Run night audits and prepare end-of-day reports; reconcile accounts at high detail.
• Perform general bookkeeping and maintain guest-account accuracy.
• Assist guests with reservations changes; respond to emails with information and confirmations.
• Answer questions regarding rooms, facilities, rates, and events.
• Knowledge of farm-to-table, natural foods and trends in food service.

Skills

Hospitality

Front desk

Customer service

POS systems

Non-profit experience

Health & Wellness

Accounting basics

Event support

Education

GED or High School Diploma

Certificate from college/technical school (preferred)

Job description

1440 Multiversity is a charitable organization in Scotts Valley, CA, seeking an Operations Support Associate to support multiple campus departments with a focus on guest satisfaction and efficient operations.

Responsibilities include guest check-in/out, food and beverage support, event setup, and cross-department collaboration to uphold high service standards and immersive experiences. Strong hospitality, communication, and basic accounting are valued.