Guest Experience Attendant

1440 Multiversity; Scotts Valley (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

1440 Multiversity is a nonprofit learning destination offering a range of programs in a 75-acre redwood campus. The Housekeeping Attendant ensures clean, well-stocked guest rooms and public areas while upholding campus standards and guest comfort.

You will stock, tidy, and maintain supply areas, respond to guest needs with warmth, attend training sessions, and collaborate with the operations team to deliver a stellar guest experience. Weekend and holiday shifts are required.

Qualifications

• Excellent customer service skills with a friendly, warm demeanor.
• Strong communication and listening skills.
• Ability to be active throughout most of shift and to perform the physical duties of the position such as lifting, bending, etc.
• An ability to collaborate with others to find solutions.
• A commitment to a flexible schedule that includes nights, weekends, and holidays.
• Experience in a customer focused environment a plus.
• Ability to be highly reliable and take ownership for all housekeeping support needed.
• Ability to be physically active for duration of shift, repeatedly lifting, bending, and moving heavy objects (chairs and tables) in excess of 50 lbs. as needed.
• Excellent customer service skills and a desire to build great relationships and impressions to guests.

Responsibilities

• Clean guest rooms, restrooms and other areas as assigned according to standards.
• Stock all areas and ensure areas are organized and tidy according to standards, including but not limited to: Housekeeping Closets and Housekeeping Carts; keep inventory documentation up to date.
• Maintain organization and cleanliness of back-of-house supply rooms and closets according to standards.
• Deliver cleanliness levels to a minimum specified inspection score.
• Politely and warmly respond to guests and alert Sr. Operations Manager of any and all guest concerns.
• Attend and participate in training and staff meetings.
• Be professional in actions and appearance and provide a welcoming presence.
• Must be able to learn and follow policies and procedures including safety and emergency procedures.
• Be able to work independently, but as a part of a team, focused on creating a wonderful guest experience.
• Assist in other areas and help with other projects and tasks as assigned.
• Must be willing to work weekends and holidays.

Skills

Customer service

Communication

Physical ability

Team collaboration

Flexible schedule

Reliability

Guest relations

Safety awareness

Job description

1440 Multiversity is a nonprofit learning destination offering a range of programs in a 75-acre redwood campus. The Housekeeping Attendant ensures clean, well-stocked guest rooms and public areas while upholding campus standards and guest comfort.

You will stock, tidy, and maintain supply areas, respond to guest needs with warmth, attend training sessions, and collaborate with the operations team to deliver a stellar guest experience. Weekend and holiday shifts are required.