Campus Front Desk & Switchboard Specialist

Temple College; Temple (TX); On-site; USD 19,000 - 22,000; Full time

Job summary

Temple College is seeking an on-site Office Assistant, Information Desk/Switchboard Operator to join the Marketing, Strategic Communication, and Community Outreach team. You will be the first point of contact by phone, email, and in person, greeting visitors and responding to inquiries about admissions, academics, sports, housing, and more.

A High School Diploma or GED and two years of related experience are required.

Qualifications

• High School Diploma or GED required.
• Two years of full-time, directly related work experience required.
• Excellent interpersonal and communication skills.
• Ability to work independently and in a team.

Responsibilities

• Operate college switchboard and provide courteous and professional assistance to callers.
• Transfer incoming, outgoing, and interoffice calls to appropriate areas or contact persons.
• Greet all visitors in a friendly and professional manner and provide general assistance.
• Direct visitors to the appropriate destination.
• Check campus calendars daily to keep abreast of all meetings/events.
• May be asked to perform light office duties.
• Perform job-related duties as assigned.
• Respond to email inquiries with courteous, professional replies and forward messages to other departments as needed.
• Assist with website content, including updating pages, adding events to the website calendar, and adding or removing employees from the online directory.
• Assist with remediating PDF documents to meet WCAG 2.1 AA accessibility standards and posting them to the website.

Skills

Interpersonal communication

Oral communication

Customer service

Office software

Telephone manners

Teamwork

Education

High School Diploma or GED

Job description

Temple College is seeking an on-site Office Assistant, Information Desk/Switchboard Operator to join the Marketing, Strategic Communication, and Community Outreach team. You will be the first point of contact by phone, email, and in person, greeting visitors and responding to inquiries about admissions, academics, sports, housing, and more.

A High School Diploma or GED and two years of related experience are required.