Campus Front Desk Assistant: Student Housing & Services

Edinboro University; Clarion (Clarion County); On-site; USD 17,000 - 22,000; Part time

Job summary

PennWest Edinboro's Residence Life and Housing Office seeks a Front Office Assistant to provide a welcoming, professional presence in the Student Affairs Suite. The student employee answers phones, greets visitors, and directs inquiries about housing, dining, and campus resources.

Responsibilities include facilitating communications with staff, handling mail, data entry, and supporting housing operations during peak times while maintaining confidentiality and FERPA standards.

Qualifications

• Must be a currently enrolled PennWest Edinboro student.
• Minimum GPA of 2.0 (must be maintained during employment).
• Strong interpersonal, verbal, and written communication skills.
• Ability to provide excellent customer service in a fast-paced, team-oriented environment.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and adhere to FERPA guidelines.
• Demonstrated reliability, punctuality, and professionalism.

Responsibilities

• Greet and assist all visitors entering the suite in a professional, friendly, and welcoming manner.
• Serve as the first point of contact by answering phones, responding to general inquiries, and directing visitors appropriately.
• Provide accurate information regarding housing (applications, room selection, roommate matching, etc.), dining, OneCard services, and campus resources.
• Communicate concerns, student issues, or facility needs to supervisors in a timely manner.
• Assist with special projects and other duties as assigned.
• Direct visitors to appropriate offices within the Student Affairs suite as needed.
• Distribute mail and packages in coordination with the Mail Room and Information Desk.
• Perform general office tasks such as filing, copying, scanning, and data entry.
• Maintain a clean, organized, and secure front office area and shared workspace.
• Distribute posters and materials to residence halls as needed.
• Assist with student lock-outs and follow proper procedures for access and documentation.
• Serve as a resource for students seeking support services and connect them with appropriate campus offices.
• Support housing operations during high-traffic times such as opening, closing, and room change periods.

Skills

Interpersonal skills

Verbal communication

Written communication

Customer service

Organizational skills

Confidentiality

FERPA knowledge

Tools

Microsoft Office

Google Workspace

Job description

PennWest Edinboro's Residence Life and Housing Office seeks a Front Office Assistant to provide a welcoming, professional presence in the Student Affairs Suite. The student employee answers phones, greets visitors, and directs inquiries about housing, dining, and campus resources.

Responsibilities include facilitating communications with staff, handling mail, data entry, and supporting housing operations during peak times while maintaining confidentiality and FERPA standards.