Financial Aid Operations & Work-Study Coordinator

New England College; Northern (KY); Hybrid; USD 38,000 - 46,000; Full time

Job summary

New England College is seeking a Financial Aid Coordinator to support the Office of Student Financial Services by running routine financial aid processes, coordinating the work-study program, and assisting students in applying for and receiving aid. Excellent customer service via office, phone, email and Zoom is essential.

The role involves communicating required information by email and mail, conducting outreach, processing documents for federal, state and institutional aid, and ensuring

Qualifications

• Associate’s degree in business or related field.
• Strong knowledge of Microsoft Office products.
• Knowledge of technology sufficient to understand and coordinate processes.
• 1-3 years office administration experience.
• Excellent time management, customer service, and communication skills.

Responsibilities

• Process daily award notifications, tracking requirement notices, weekly loan notices, and exit counseling information.
• Review submitted documents for accuracy and compliance; Ensure timely processing of documents; Assist students in completing required forms.
• Support students in identifying and securing work study positions and guide them through all required steps.
• Process work study hiring and payroll; maintain related files and forms; review spending reports to ensure accuracy.
• Coordinate and deliver annual training sessions for work study supervisors on program policies and procedures.
• Maintain a comprehensive understanding of federal, state and institutional financial aid regulations;
• Provide exceptional customer service to students, families and staff, offering guidance on financial aid options and eligibility requirements.

Job description

New England College is seeking a Financial Aid Coordinator to support the Office of Student Financial Services by running routine financial aid processes, coordinating the work-study program, and assisting students in applying for and receiving aid. Excellent customer service via office, phone, email and Zoom is essential.

The role involves communicating required information by email and mail, conducting outreach, processing documents for federal, state and institutional aid, and ensuring