Campus Facilities Support Specialist I

Washington University in St. Louis; St. Louis (MO); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Vacation days

Holidays

Sick time

Health insurance

U-Pass transit

Retirement plan 403(b)

Job summary

Washington University in St. Louis is seeking a Customer Service Representative I to support Danforth campus buildings and environments.

You will collaborate with Facilities Engineering, Utilities, Capital Projects and Planning, and Access Control to address campus needs and coordinate work orders for the Enterprise Physical Operations team. The role requires a high school diploma or equivalent and at least one year of relevant experience.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or facilities support is preferred.
• Familiarity with CMMS and basic computer systems.

Responsibilities

• Provides customer service to campus customers and staff and directs them to appointments.
• Maintains call quality and follows up on escalated service issues.
• Receives and distributes work orders using CMMS and coordinates with facility units.
• Maintains knowledge of software and facilities terminology for submitting work orders.
• Performs other duties as assigned.

Skills

Accountability

Communication

CMMS

Customer Care

Customer Follow-Ups

Customer Management

Customer Service

Relationship Building

Team Communication

Education

High school diploma or equivalent

Tools

CMMS

Job description

Washington University in St. Louis is seeking a Customer Service Representative I to support Danforth campus buildings and environments.

You will collaborate with Facilities Engineering, Utilities, Capital Projects and Planning, and Access Control to address campus needs and coordinate work orders for the Enterprise Physical Operations team. The role requires a high school diploma or equivalent and at least one year of relevant experience.