Campus Facilities Customer Support Specialist

Washington University in St. Louis; United States; On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Vacation and sick time

Health insurance

Metro U-Pass transit benefit

403(b) retirement plan

Caregiver leave

Tuition assistance for family

Job summary

Washington University in St. Louis is seeking a Customer Service Representative I to support Danforth campus customers and staff. You will collaborate with Facilities Engineering, Utilities, and Planning, handling work orders and directing customers to appointments on campus.

The role emphasizes accurate information delivery, timely responses, and escalation handling, with a 40-hour schedule and a starting hourly rate in the listed range. This position may span multiple locations and shifts.

Qualifications

• Education: High school diploma or equivalent.
• Work Experience: 1 year relevant experience.
• Certifications/Licenses: No specific certification/licensure required.

Responsibilities

• Provide customer service to campus customers and staff.
• Direct customers to appointments and communicate facilities needs via phone, work order, or other channels.
• Maintain call quality with accurate information in a timely, professional manner.
• Provide tier-one customer service follow-up and ensure closure of escalated service issues.
• Receive, record, and distribute work orders from departments to service crews via CMMS or direct conversation.
• Coordinate with facility units to ensure follow-up on work orders.
• Maintain knowledge of software, computer, and telephone systems and facilities terminology for submitting work orders.
• Perform other duties as assigned.

Skills

Accountability

Communication

Customer Care

Customer Follow-Ups

Customer Management

Customer Service

Relationship Building

Team Communication

Education

High school diploma or equivalent

Tools

CMMS

Job description

Washington University in St. Louis is seeking a Customer Service Representative I to support Danforth campus customers and staff. You will collaborate with Facilities Engineering, Utilities, and Planning, handling work orders and directing customers to appointments on campus.

The role emphasizes accurate information delivery, timely responses, and escalation handling, with a 40-hour schedule and a starting hourly rate in the listed range. This position may span multiple locations and shifts.