Campus Facilities Customer Service Associate I

Washington University in St. Louis; St. Louis (MO); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Vacation and holidays

Health insurance

Metrolink/U-Pass

403(b) retirement plan

Wellness programs

Tuition assistance

Job summary

Washington University in St. Louis is seeking a Customer Service Representative I to support Danforth Campus facilities and buildings. You’ll assist campus customers and staff, direct them to appointments, and relay facilities needs via phone or work orders.

This position requires a high school diploma or equivalent and about one year of relevant experience. Proficiency with CMMS and strong communication skills are preferred as you help ensure timely completion of service requests and maintain

Qualifications

• High school diploma or equivalent; combination of education and/or experience.
• 1 year relevant experience.
• No specific certification required.

Responsibilities

• Provide customer service to campus customers and staff.
• Direct customers to appointments and communicate facilities needs.
• Maintain call quality with accurate information in a timely, professional manner.
• Record and distribute work orders via CMMS or direct conversation, based on urgency.
• Coordinate with facility units to ensure follow-up and completion of work orders.
• Maintain knowledge of software, CMMS, and facilities terminology for submitting work orders.
• Perform other duties as assigned.

Skills

Accountability

Communication

CMMS

Customer Care

Customer Follow-Ups

Customer Management

Customer Service

Relationship Building

Team Communication

Education

High school diploma or equivalent

Tools

CMMS

Job description

Washington University in St. Louis is seeking a Customer Service Representative I to support Danforth Campus facilities and buildings. You’ll assist campus customers and staff, direct them to appointments, and relay facilities needs via phone or work orders.

This position requires a high school diploma or equivalent and about one year of relevant experience. Proficiency with CMMS and strong communication skills are preferred as you help ensure timely completion of service requests and maintain