Customer Service Representative I - Enterprise Physical Operations

Washington University; St. Louis (MO); Presencial; USD 23 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Vacation and holidays

Health insurance

Metrolink/U-Pass

403(b) retirement plan

Wellness programs

Tuition assistance

Resumo da oferta

Washington University in St. Louis is seeking a Customer Service Representative I to support Danforth Campus facilities and buildings. You’ll assist campus customers and staff, direct them to appointments, and relay facilities needs via phone or work orders.

This position requires a high school diploma or equivalent and about one year of relevant experience. Proficiency with CMMS and strong communication skills are preferred as you help ensure timely completion of service requests and maintain

Qualificações

• High school diploma or equivalent; combination of education and/or experience.
• 1 year relevant experience.
• No specific certification required.

Responsabilidades

• Provide customer service to campus customers and staff.
• Direct customers to appointments and communicate facilities needs.
• Maintain call quality with accurate information in a timely, professional manner.
• Record and distribute work orders via CMMS or direct conversation, based on urgency.
• Coordinate with facility units to ensure follow-up and completion of work orders.
• Maintain knowledge of software, CMMS, and facilities terminology for submitting work orders.
• Perform other duties as assigned.

Conhecimentos

Accountability

Communication

CMMS

Customer Care

Customer Follow-Ups

Customer Management

Customer Service

Relationship Building

Team Communication

Formação académica

High school diploma or equivalent

Ferramentas

CMMS

Descrição da oferta de emprego

Customer Service Representative I - Enterprise Physical Operations# Join us today## Customer Service Representative I - Enterprise Physical OperationsApply: On Campus/Onsite: Washington University Danforth Campus: Full time: Posted Today: JR98335# **Location**ST. LOUIS, MO 63130# **Scheduled Hours**40# **Position Summary**The Customer Service Representative I role is responsible for providing customer service to our campus buildings and environments. This role primarily supports Danforth campus customers and staff by collaborating with Facilities Engineering, Utilities, Capital Projects and Planning, and Access Control. This position is responsible for assigned tasks that support the needs and activities of the Enterprise Physical Operations team. This posting may be utilized to fill openings across various locations and shift schedules.# **Job Description****Primary Duties & Responsibilities:*** Provides customer service to all customers and staff. Monitors and directs campus customers to their appointments, communicates facilities needs for staff through phone, work order, or other appropriate channels.* Maintains call quality by providing customers with accurate information in a timely and professional manner. Provides tier-one customer service follow-up and ensures completion and closure of escalated service issues.* Receives, records, and distributes verbal and written work orders from departments to service crews through CMMS and/or direct conversation, based on urgency. Coordinates with facility units in their clinical building to ensure follow-up and completion of work orders assigned.* Maintains a strong working knowledge of software, computer, and telephone systems, as well as facilities terminology for submitting work orders.* Performs other duties as assigned.The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.# **Required Qualifications****Education:**High school diploma or equivalent high school certification or combination of education and/or experience.**Certifications****/Professional Licenses****:**No specific certification/professional license is required for this position.**Work Experience:**Relevant Experience (1 Year)**Skills:**Not Applicable**Driver's License:**A driver's license is not required for this position.# **More About This Job**WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.## # **Preferred Qualifications****Education:**No additional education unless stated elsewhere in the job posting.**Certifications****/Professional Licenses****:**No additional certification/professional licenses unless stated elsewhere in the job posting.**Work Experience:**No additional work experience unless stated elsewhere in the job posting.**Skills:**Accountability, Communication, Computerized Maintenance Management Systems (CMMS), Customer Care, Customer Follow-Ups, Customer Management, Customer Service, Relationship Building, Team Communication# **Grade**G05-H# **Salary Range**$17.03 - $24.61 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.# **Questions**For frequently asked questions about the application process, please refer to our External Applicant FAQ.# **Accommodation**If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.# **Pre-Employment Screening**All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.# **Benefits Statement**Personal* Up to 22 days of vacation, 10 recognized holidays, and sick time.* Competitive health insurance packages with priority appointments and lower copays/coinsurance.* Take advantage of our free Metro transit U-Pass for eligible employees.* WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.Wellness* Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!Family* We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.* WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/