Campus Endpoint Systems Specialist

Eastern Mennonite University; Harrisonburg (VA); On-site; USD 47,000 - 51,000; Full time

Job summary

Eastern Mennonite University (EMU) is seeking an Endpoint Systems Analyst to support campus workstation operations and user services. You will help determine suitable software, troubleshoot hardware/software failures, and diagnose network-related issues impacting endpoints and servers.

The role requires coordinating hardware repairs, upgrading devices on a five-year cycle, encrypting laptops, and liaising with Dell/Apple support. Prior higher education IT experience is preferred.

Qualifications

• Ability to troubleshoot complex information and resolve problems.
• Strong communication and interpersonal skills.
• Experience supporting Windows and Mac hardware.
• Experience in a higher education environment preferred.

Responsibilities

• Coordinates repair of Windows and Mac hardware issues promptly.
• Upgrades Windows and Mac hardware on a five-year cycle.
• Provides faculty and staff with the appropriate hardware needed to perform their jobs.
• Keeps documentation up to date.
• Ensures Windows and Mac laptops are encrypted.
• Works with Dell and Apple support to resolve hardware issues in a timely manner.
• Corresponds with users to diagnose and repair hardware failures.
• Ensure service is performed as needed.
• Ensure that copiers are replaced and set up as needed.
• Ensure copiers and printers are optimized for efficiency.
• Ensure that employees have adequate computer resources.
• Ensure that computers are recycled appropriately.
• Ensure that the Northlawn depot is tidy.
• Ensure that equipment is utilized as long as possible.
• Ensure that all EMU equipment is labeled and entered into IT Assets.
• Ensure that the asset database is correct.
• Resolve walk-in customers' questions and issues.
• Answer helpdesk phone calls within four rings.
• Ensure service level agreement targets are met.
• Helpdesk work orders are prioritized appropriately.
• Provide backup support to Endpoint team members.
• Participate in Endpoint team meetings.
• Perform additional duties as assigned.

Skills

Troubleshooting

Communication

Teamwork

Time management

Tools

Windows

Microsoft Office

Google

Job description

Eastern Mennonite University (EMU) is seeking an Endpoint Systems Analyst to support campus workstation operations and user services. You will help determine suitable software, troubleshoot hardware/software failures, and diagnose network-related issues impacting endpoints and servers.

The role requires coordinating hardware repairs, upgrading devices on a five-year cycle, encrypting laptops, and liaising with Dell/Apple support. Prior higher education IT experience is preferred.