Retail Operations Manager – ATT

Colorado State University; Fort Collins (CO); On-site; USD 69,000 - 74,000; Full time

Benefits offered by this job

Health benefits (CSU)

Job summary

Colorado State University’s Housing & Dining Services seeks a Retail Manager to oversee Braiden Dining Center and Mini Market operations. The role covers front-of-house leadership, hiring, training, inventory, and ensuring health standards across campus dining locations in Fort Collins.

Responsibilities include managing service quality, developing policies and training programs, addressing customer concerns, and coordinating with stakeholders to support a high-volume operation with a focus on

Qualifications

• Degree in business or hospitality or related field.
• High school diploma with 4 years dining services experience.
• Two years of progressive supervision and leadership in food service.

Responsibilities

• Direct and oversee front-of-house service; manage food ordering platform and ensure accuracy during service.
• Address customer complaints and ensure compliance with all food safety standards.
• Personnel management including interviewing, hiring recommendations, performance evaluations and disciplinary actions.
• Develop and lead training on policies, inclusivity, customer service, risk management and SOPs.
• Lead customer service initiatives and communicate with stakeholders.

Skills

Supervision

Leadership

Customer service

Food service

Training

Food safety

Education

Bachelor's degree in business/hospitality or related

High School Diploma or GED with 4 years dining services experience

Tools

Mobile ordering platforms

Inventory management systems

Food ordering platforms

Job description

Fort Collins, CO

Full time

R2026107383

Job Description

The Retail Manager oversees retail operations and services at Braiden Dining Center and Mini Market locations across campus. This location operates on the residential campus in Fort Collins. This position has operational oversight of retail dining operations. Duties include hiring and training, food preparation, product selection, enforcing defined policies and procedures, recipe and concept development, inventory management, documentation, quality standards, and standard operating procedures. This position ensures adherence to health department regulations for licensed retail establishments.

Full Consideration Date:

This posting will remain open until filled.

Housing & Dining Services:

Please visit https://hr.colostate.edu/prospective-employees/our-people/ to learn about joining Housing & Dining Services (HDS) as one of the largest departments on campus and is responsible for the management, finance, administration, and program development of all University housing facilities, including residence halls, university apartments, and Mountain Campus.

Essential Job Duties:

• Direct and oversee front-of-house service; manage the food ordering platform and ensure accuracy during service.

• Address customer complaints and ensure compliance with all food safety standards to reduce risk to customers and staff.

• Responsible for personnel management, including interviewing, making hiring recommendations, evaluating performance against job duties to determine merit, and creating and championing disciplinary recommendations.

• Develop, implement, and lead training on policies, procedures, inclusivity, customer service, risk management, emergency response, and departmental training programs.

• Lead and promote customer service initiatives, address customer concerns and questions, manage meetings, communicate with stakeholders, and perform other duties as assigned.

Conditions of Employment:

• Pre-employment Criminal Background Check (required for new hires).

• Pre-employment Physical.

• Valid Driver's License.

• Essential Services Designation.

Minimum Qualifications:

Minimum Required Degree:

• Degree from an accredited college, university, or academic institution with a major or minor emphasizing business and/or hospitality, or a related field associated with the duties of the position.

OR

• High School Diploma or GED with four full-time years of dining services experience in a commercial kitchen.

Minimum Years of Experience and/or Skills:

• Two years of progressive supervision and leadership experience in food service.

Preferred Qualifications:

• Bachelor's Degree.

• Experience in a high-volume food production and service operation serving at least 250 customers per meal.

• Possess two full years of full-time oversight of a staff of 10 or more people.

• Experience with mobile food ordering platforms.

• Demonstrate working knowledge of food ordering, menus, and inventory management systems.

• Experience training employees on food production and/or customer service.

• Possess a current ServSafe certification or equivalent

Salary Range

$69,000 - $74,000

Employee Benefits

Colorado State University is not just a workplace; it's a thriving community that transforms lives and improves the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

• Review our detailed benefits information here. (http://hr.colostate.edu/wp-content/uploads/sites/25/2021/01/benefits-summary-afap.pdf)

• Explore the additional perks of working at CSU here.

• For the total value of CSU benefits in addition to wages, use our compensation calculator. (http://hr.colostate.edu/total-compensation-calculator/)

• Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in!

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

EEO

Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Inspired by its land-grant heritage, Colorado State University is committed to excellence and engagement, setting the standard for public research universities in teaching, research, service and extension for the benefit of the citizens of Colorado, the United States, and the world.

Prospective Employees, click here to learn more about CSU's perks and purpose. (https://hr.colostate.edu/prospective-employees/)

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