Campus Dining Experience Specialist

Aramark; Cleveland (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Paid time off

Parental leave

Disability coverage

Job summary

The Dining Experience Coordinator at Viking Food Co. supports student engagement, customer service, meal plan administration, and event coordination within a campus dining environment.

This entry-level role acts as a liaison between students, dining staff, and campus partners to foster a positive dining experience. Responsibilities include managing communications, supporting events, and contributing to initiatives that boost student satisfaction and awareness of Viking Food Co.’s programs.

Qualifications

• Associate's or Bachelor's degree in Hospitality Management, Higher Education Administration, Business Administration, Communications, Marketing, Nutrition, or a related field; or an equivalent combination of education and experience.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Strong attention to detail and ability to maintain accuracy while managing multiple priorities in a dynamic environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint)
• Well-versed understanding of multiple information technology systems, including database management, meal plan administration systems, point-of-sale platforms, customer service applications, and other business software used to support dining operations and student services.
• Strong organizational and time management skills.
• Ability to work flexible hours, including occasional evenings and weekends for campus events.

Responsibilities

• Serve as a primary point of contact for student and guest dining inquiries.
• Address customer concerns and resolve issues in a timely, professional manner via the dining services email
• Support student outreach initiatives and dining satisfaction programs.
• Assist with dining service marketing efforts, promotions, and engagement activities.
• Gather feedback from students and provide recommendations for service improvements.
• Maintain a visible presence in dining locations to foster positive relationships with students and guests.
• Support meal plan administration, including student account inquiries and troubleshooting.
• Coordinate communications regarding dining policies, operating hours, menu updates, and service changes.
• Maintain accurate records, reports, and departmental documentation.
• Prepare correspondence, presentations, and meeting materials as needed.
• Assist with tracking customer feedback metrics and student satisfaction data.
• Assist in planning and executing special dining events, themed meals, catering functions, and campus programs.
• Collaborate with student organizations, residence life, orientation teams, and campus departments.
• Support new student orientation, welcome week, admissions events, open houses, and other university events.
• Coordinate promotional activities that increase student participation and awareness of dining programs.
• Help develop student engagement initiatives that strengthen campus community and dining participation.
• Promote and support food safety, sanitation, and workplace safety standards.
• Assist with compliance documentation related to dining programs and events.
• Report safety concerns and customer service issues to management promptly.

Skills

Customer service

Communication

Attention to detail

Microsoft Office

IT systems

Organizational skills

Flexible hours

Education

Associate's or Bachelor's degree or equivalent

Tools

Database systems

Meal plan systems

POS platforms

Customer service apps

Job description

The Dining Experience Coordinator at Viking Food Co. supports student engagement, customer service, meal plan administration, and event coordination within a campus dining environment.

This entry-level role acts as a liaison between students, dining staff, and campus partners to foster a positive dining experience. Responsibilities include managing communications, supporting events, and contributing to initiatives that boost student satisfaction and awareness of Viking Food Co.’s programs.