Deskside Technician

Coforge Limited; Minneapolis (MN); On-site; USD 52,000 - 78,000; Full time

Job summary

Coforge Limited is seeking an IT Helpdesk specialist to provide remote deskside support for users across multiple options. You will resolve hardware and software issues, respond to questions, and escalate incidents as needed.

You will interact professionally with end-users, follow SOPs and security protocols, and collaborate with resolver groups to ensure timely resolutions. Training on FERPA/HIPAA and data security is required.

Qualifications

• 2+ years of experience in IT Helpdesk or deskside support.
• Strong troubleshooting skills across Windows, macOS, mobile platforms, and common enterprise applications.
• Familiarity with ticketing systems, remote assistance tools, and virtual support technologies.
• Excellent communication skills, with a customer-focused and service-oriented mindset.
• Ability to follow established processes and documentation while maintaining high levels of confidentiality.
• U.S. work authorization required; must pass background check as per Coforge's vetting process.

Responsibilities

• Resolve hardware/software issues, respond to technical questions, and escalates incidents as necessary.
• Interact with end-users professionally and efficiently, providing excellent customer service.
• Follow standard operating procedures, privacy/security protocols, and incident tracking tools.
• Collaborate with the peers and Resolver groups to ensure timely resolution of issues and continuity of service.
• Attend and complete required training related to systems, privacy (FERPA/HIPAA), identity management, and data security.

Skills

Remote Desktop Services

Service Desk Asset Services

Tools

Ticketing Systems

Job description

Provide remote deskside (virtual) technical support for users across various support options.

• ? Resolve hardware/software issues, respond to technical questions, and escalates incidents as necessary.
• ? Interact with end-users professionally and efficiently, providing excellent customer service.
• ? Follow standard operating procedures, privacy/security protocols, and incident tracking tools.
• ? Collaborate with the peers and Resolver groups to ensure timely resolution of issues and continuity of service.
• ? Attend and complete required training related to systems, privacy (FERPA/HIPAA), identity management, and data security.

Requirements

• ? 2+ years of experience in IT Helpdesk or deskside support (remote support experience preferred).
• ? Strong troubleshooting skills across Windows, macOS, mobile platforms, and common enterprise applications.
• ? Familiarity with ticketing systems, remote assistance tools, and virtual support technologies.
• ? Excellent communication skills, with a customer-focused and service-oriented mindset.
• ? Ability to follow established processes and documentation while maintaining high levels of confidentiality.
• ? U.S. work authorization required; must pass background check as per Coforge's vetting process.

Preferred Qualifications

• ? Prior experience supporting higher education institutions or similar regulated environments.
• ? Knowledge of FERPA, HIPAA, and other compliance frameworks related to higher education.
• ? Experience working with service-level agreements (SLAs) in a managed services context.

Skills Required

• Remote Desktop Services
• Service Desk Asset Services

Location

Minneapolis, Minnesota, United States (USA)