Campus Desktop & AV IT Support Technician

Belmont College; St. Clairsville (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Belmont College in St. Clairsville, Ohio seeks a Desktop Support Technician to provide tier-1 and tier-2 technical help across campus. You will support desktop hardware, software, peripherals, and communication platforms to keep classrooms and offices running smoothly.

You will install and maintain Windows and MacOS, Office 365, Canvas, and Outlook, manage user accounts, VOIP telephony, and AV equipment. The ideal candidate has an associate degree and strong customer service, with the ability to

Qualifications

• Technical fluency supporting Windows, MacOS, Office 365, and VOIP telephony.
• Familiar with Windows Server, Azure, AD, and Canvas LMS.
• Associate degree in CIS/IT preferred, or equivalent cert/experience.
• Experience in higher education or enterprise help desk preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Provide front-line and tier-2 desktop support across campus.
• Install and maintain Windows, MacOS, and Office software.
• Assist with Canvas, MyBelmont Portal, and Outlook access.
• Manage user accounts and password resets.
• Support VOIP telephony, handsets, and extensions.
• Coordinate with staff, faculty, and vendors for availability.
• Maintain documentation of tickets and inventory.
• Assist with classroom AV and instructional displays.
• Manage access control and directory services in Windows/Azure.
• Perform preventative maintenance on lab equipment.
• Assist with software deployment and updates campus-wide.
• Provide patient, clear guidance to non-technical users.
• Perform other duties as assigned.

Skills

Windows OS

MacOS

Office 365

VOIP systems

Active Directory

LAN/WAN basics

Education

Associate degree in IT or CIS

Tools

Canvas LMS

Azure

Windows Server

Printer management

Office 365 Admin

Job description

Belmont College in St. Clairsville, Ohio seeks a Desktop Support Technician to provide tier-1 and tier-2 technical help across campus. You will support desktop hardware, software, peripherals, and communication platforms to keep classrooms and offices running smoothly.

You will install and maintain Windows and MacOS, Office 365, Canvas, and Outlook, manage user accounts, VOIP telephony, and AV equipment. The ideal candidate has an associate degree and strong customer service, with the ability to