Campus Custodial Manager — Lead Cleaning Team

SPU Seattle Pacific University; United States; On-site; USD 40,000 - 41,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement benefits

HSA contributions

Tuition benefits for employees and/or

Other employee well-being programs

Job summary

Seattle Pacific University is hiring a Custodial Manager to lead a four-person custodial team and oversee contracted services. The role focuses on developing employees, ensuring service quality, and coordinating with service desks, maintenance, and campus partners on a large university campus.

The position requires a bachelor’s degree or equivalent, supervisory experience, and strong communication. It is based on Seattle Pacific University’s main campus with day shifts and occasional after-hours

Qualifications

• A bachelor’s degree or an equivalent combination of education and relevant experience.
• One of the following: at least three years of experience in custodial or maintenance management, including client-facing work and oversight of contracted services; or at least one year of supervisory experience plus at least three years of experience in custodial or maintenance operations.
• Experience interviewing, hiring, training, and supporting employees.
• Strong customer-service and relationship-building skills.
• Clear and professional verbal and written communication.
• Ability to organize competing priorities, respond to deadlines, and make sound decisions in a fast-moving service environment.
• Ability to address concerns and resolve conflict respectfully and constructively.
• Working proficiency with Microsoft Excel, Word, Outlook, and Teams.
• Familiarity with custodial tools, equipment, chemicals, and operating practices.
• A valid Washington State driver’s license and a driving record that meets University requirements.
• Ability to drive University service vehicles, including small pickup trucks and box trucks with lift gates.
• Occasionally adjust working hours to address evening, weekend, or campus program needs.
• Personal commitment to the Christian faith and affirmation of SPU’s Statement of Faith.

Responsibilities

• Lead and develop a diverse custodial team.
• Hire, train, supervise, and evaluate staff custodians and student, seasonal, and temporary employees.
• Establish clear expectations, provide coaching, and foster a respectful and supportive workplace.
• Oversee contracted custodial services.
• Coordinate quality-control inspections, maintain regular communication with service providers, and address service concerns promptly.
• Coordinate campus service requests.
• Partner with service desk staff and the Maintenance Manager to review, prioritize, and sequence custodial, maintenance, and event-support requests.
• Build strong campus relationships.
• Communicate with faculty, staff, students, and other campus partners about service needs, facility operations, schedules, and potential impacts.
• Monitor quality and improve operations.
• Use the University’s CMMS to coordinate work and support consistent performance.
• Manage supplies and equipment.
• Review and approve supply and equipment requests while promoting safe, effective, and environmentally responsible practices.
• Respond when campus needs change.
• Provide occasional evening or weekend support.
• Support the University’s mission.
• Contribute to a service-focused department committed to operational excellence, environmental stewardship, diversity, reconciliation, and belonging.

Skills

Leadership

Customer service

Verbal and written communication

Prioritization

Microsoft Excel

Education

Bachelor’s degree or equivalent

Supervisory experience in custodial operations

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Job description

Seattle Pacific University is hiring a Custodial Manager to lead a four-person custodial team and oversee contracted services. The role focuses on developing employees, ensuring service quality, and coordinating with service desks, maintenance, and campus partners on a large university campus.

The position requires a bachelor’s degree or equivalent, supervisory experience, and strong communication. It is based on Seattle Pacific University’s main campus with day shifts and occasional after-hours