Campus Custodial Operations Lead

San José State University; San Jose (CA); On-site; USD 75,000 - 137,000; Full time

Job summary

San José State University seeks an Assistant Director for Custodial Operations to lead and supervise custodial crews across a large residential campus. The role requires budgeting, staffing, and coordinating services for student housing and conference facilities, with strong emphasis on safety, training, and compliance.

The position reports to Facilities Operations and entails 24/7 on-call responsibilities, vendor management, and ensuring high-quality custodial services across multiple buildings

Qualifications

• Bachelor’s Degree required.
• 3 years of custodial lead or supervisory experience.
• Experience supervising professional staff.
• Experience working in a residential or educational environment.

Responsibilities

• Directly supervises up to four permanent lead employees and indirectly supervises up to 27 permanent employees.
• Coordinates work assignments and evaluation of all direct reports including projects during academic year break periods (winter and summer breaks).
• Responsible for monitoring staff daily attendance using established administrative processes and submitting monthly staff attendance reports.
• Provides supervision for contracted custodial staff when utilized.
• Manages the administration and delivery of custodial services to an on campus residential community of approximately 5000 residents. Residential facilities include 3 traditional residence halls, one suite and two-apartment style building, 1 high-rise with traditional rooms with ensuite restrooms, and the International House, totaling approximately 1,136,000 square feet.
• Estimates labor and materials needed for daily operation and maintenance/cleaning for the entire residential complex and secures service contracts when staffing needs require additional labor.
• Prepares correspondence, reports, and completes administrative assignments on behalf of the Director for Facilities Operations as needed.
• Trains, monitors and evaluates custodial workers in proper use of equipment, materials and accepted techniques. Develop, employ, and refine APPA standards for custodial operations.
• Ensures that the Lead Custodians are trained in methods for providing consistent inspections of daily work.
• Provides written documentation for all training procedures.
• Enforces safety and security regulations and procedures as appropriate.
• Coordinates the emergency callback system to provide 24/7 custodial services, including weekends and holidays.
• Oversees compliance with applicable collective bargaining agreements, ensuring organizational practices align with negotiated labor terms.
• Serves as on-call manager on a rotating basis and is available via cell phone 24/7.
• Coordinates with Facilities Service Coordinator the warehouse inventory of custodial supplies to ensure proper asset management within the custodial area.
• Maintains appropriate level of materials and supplies in stock to ensure effective and efficient service to residents and conference guests.
• Maintains and analyzes weekly supplies requests from staff to ensure appropriate levels of usage.
• Prepares annual budget of custodial operating expenses and equipment for programs and services within the facilities Operations area. Adheres to approved level of funding.
• Prepares needs analysis for budgetary expenditures for equipment, supplies and services.

Skills

Leadership

Budget management

Supervisory experience

Communication

Safety compliance

Education

Bachelor’s Degree

Tools

Computer application systems

Job description

San José State University seeks an Assistant Director for Custodial Operations to lead and supervise custodial crews across a large residential campus. The role requires budgeting, staffing, and coordinating services for student housing and conference facilities, with strong emphasis on safety, training, and compliance.

The position reports to Facilities Operations and entails 24/7 on-call responsibilities, vendor management, and ensuring high-quality custodial services across multiple buildings