Campus Concierge - Student Support & Help Desk

Highlands College; Birmingham (AL); On-site; USD 17,000 - 22,000; Part time

Job summary

Highlands College in Birmingham, AL is seeking a part-time Student Support Concierge who is currently enrolled. You will serve as a central resource for students, families, and guests, delivering timely, accurate, and compassionate assistance across channels.

You will respond to questions, guide students through campus processes, and route inquiries to the right teams, helping reduce barriers and ensure a connected, supported campus experience.

Qualifications

• Must be currently enrolled at Highlands College.
• Ability to communicate clearly across in-person, phone, and email channels.
• Strong customer service orientation with empathetic, student-centered approach.
• Comfort with navigating campus systems and processes.

Responsibilities

• Serve as the primary support resource for students, families, and guests at the Campus Concierge desk.
• Assist with general questions about campus processes, services, deadlines, and resources; clarify next steps.
• Route inquiries to appropriate teams when specialized support is needed.
• Communicate complex information in a clear, approachable way.
• Maintain accurate documentation of interactions and follow up on tickets.

Skills

Communication Skills

Technology Platform Proficiency

Customer Service

Administration Skills

Education

Current Highlands College Undergraduate Student

Job description

Highlands College in Birmingham, AL is seeking a part-time Student Support Concierge who is currently enrolled. You will serve as a central resource for students, families, and guests, delivering timely, accurate, and compassionate assistance across channels.

You will respond to questions, guide students through campus processes, and route inquiries to the right teams, helping reduce barriers and ensure a connected, supported campus experience.