Campus AV Services Lead & Events Manager

Texas Southern University; Houston (TX); On-site; USD 81,000 - 103,000; Full time

Job summary

Texas Southern University is seeking an IT Audio Visual Support Manager to oversee the classroom AV environment, lead a team of AV technicians, and work with the IT Director to meet service levels and CSAT targets. The role involves managing events, prioritizing needs with faculty, and forecasting staffing for recurring and ad-hoc requests.

The ideal candidate has 5–6 years in AV, strong communication, and vendor coordination skills, with a Bachelor’s degree in IT, business, or related fields.

Qualifications

• Bachelor’s degree in IT, business or related field from an accredited four-year college.
• 5–6 years of experience in audio-visual tech and supervision.
• Proficient in classroom technology management and vendor coordination.

Responsibilities

• Manage daily performance of the audio-visual technicians.
• Coordinate with faculty and TSU staff to prioritize AV needs.
• Ensure timely response to classroom emergency reports.
• Forecast AV staff needs for events and incidents.
• Develop long-term AV strategy for classrooms.
• Report on team performance for Monthly Business Review.
• Oversee events and stakeholder communication.

Skills

Audio-visual management

Team management

Customer service

Communication skills

Project management

Education

Bachelor’s degree in IT/Business or related

Tools

Service-NOW

ITIL Certification

Job description

Texas Southern University is seeking an IT Audio Visual Support Manager to oversee the classroom AV environment, lead a team of AV technicians, and work with the IT Director to meet service levels and CSAT targets. The role involves managing events, prioritizing needs with faculty, and forecasting staffing for recurring and ad-hoc requests.

The ideal candidate has 5–6 years in AV, strong communication, and vendor coordination skills, with a Bachelor’s degree in IT, business, or related fields.